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~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Blundell, Richard W.
68
Han, Heesup
67
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Jenkins, Stephen
44
Homburg, Christian
41
Mattila, Anna S.
41
Meghir, Costas
41
Francesconi, Marco
39
Hart, Robert A.
39
Booth, Alison L.
36
Griffith, Rachel
36
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35
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35
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33
Addison, John T.
32
Girma, Sourafel
31
Arulampalam, Wiji
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Prayag, Girish
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Propper, Carol
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Springer Fachmedien Wiesbaden
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University of Oxford / Institute of Economics and Statistics
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Institute for Fiscal Studies
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Books on Demand GmbH <Norderstedt>
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Public Sector Economics Research Centre <Leicester>
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University of Sheffield / Department of Economics
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Birkbeck College / Department of Economics
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University of Reading / Department of Economics
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University of York / Department of Economics and Related Studies
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Verlag Dr. Kovač
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National Institute of Economic and Social Research
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Nomos Verlagsgesellschaft
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RWTH Aachen
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Erasmus Research Institute of Management
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2
Centre for Quantitative Economics & Computing
2
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Journal of retailing and consumer services
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International journal of hospitality management
401
Journal of business research : JBR
374
Discussion paper series / IZA
262
The journal of services marketing
215
The service industries journal
192
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
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IZA Discussion Papers
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Applied economics
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Discussion paper / Centre for Economic Policy Research
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International journal of consumer studies
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Psychology & marketing
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Cogent business & management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Services marketing quarterly
108
NBER working paper series
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IZA Discussion Paper
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Journal of service research : JSR
97
Working paper / National Bureau of Economic Research, Inc.
97
Asia Pacific journal of marketing and logistics
93
Service business
92
Journal of air transport management
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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NBER Working Paper
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Journal of service management
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The TQM journal : the international review of organizational improvement
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Tourism management perspectives : TMP
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Discussion paper
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Journal of the Academy of Marketing Science
83
European journal of marketing : EJM
81
Industrial marketing management : the international journal for industrial and high-tech firms
78
International journal of productivity and quality management : IJPQM
78
Journal of strategic marketing
77
International journal of quality and service sciences
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CESifo working papers
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ECONIS (ZBW)
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EconStor
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
10
BASE
5
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
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