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Konsumentenverhalten
Consumer behaviour
35
Customer satisfaction
24
Kundenzufriedenheit
23
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
18
Relationship marketing
18
Arbeitsverhalten
12
Work behaviour
12
Customer citizenship behavior
6
Dienstleistungssektor
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Service industry
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South Korea
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Südkorea
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service quality
6
Customer integration
5
Customer value
5
Kundenintegration
5
Regression analysis
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Arbeitskräfte
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Customer service
4
Emotion
4
Kundenservice
4
Kundenwert
4
Loyalty program
4
Regressionsanalyse
4
SERVQUAL
4
Social exclusion
4
Theorie
4
Theory
4
Workforce
4
customer satisfaction
4
Altruism
3
Altruismus
3
Arbeitszufriedenheit
3
Betriebsklima
3
Brand image
3
Caring climate
3
Dysfunctional customer behavior
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34
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Yi, Youjae
25
Gong, Taeshik
14
Kim, Seo Young
4
Lee, Kangcheol
3
Bayus, Barry L.
2
Chan, Kimmy Wa
2
Choi, Jin Nam
2
Kim, Junhee
2
Moon, Sangkil
2
Park, Jihye
2
Wang, Chen-Ya
2
Agrawal, Nidhi
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Ali, Faizan
1
Bagozzi, Richard P.
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Baumgartner, Johann
1
Choi, Beom Joon
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Choi, Jongan
1
Chu, Candace
1
Hwang, Jae Won
1
Jeon, Hoseong
1
Jeon, Seongun
1
Kim, Claire Heeryung
1
Kim, Tom Joonhwan
1
Le, Linh Ha
1
Lee, Heekyung
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Lee, Hyojin
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Lee, Shinhyoung
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Nanu, Luana
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Nataraajan, Rajan
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Sharma, Piyush
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So, Jane
1
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Yoo, Jaemee
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1
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Psychology & marketing
9
European journal of marketing : EJM
4
Journal of retailing and consumer services
3
Journal of business research : JBR
2
Journal of service research : JSR
2
The service industries journal
2
Australian journal of management
1
International journal of advertising : the review of marketing communications
1
International journal of hospitality management
1
Journal of cultural economics
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service theory and practice
1
Marketing intelligence & planning
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Service business
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Services marketing quarterly
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The Cornell hospitality quarterly
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ECONIS (ZBW)
34
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1
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
Saved in:
2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
3
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
4
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
5
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
6
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
7
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
8
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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