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Konsumentenverhalten
Großbritannien
136,371
United Kingdom
96,148
Service quality
21,628
Dienstleistungsqualität
20,877
Deutschland
17,520
Germany
14,947
USA
14,728
Wirtschaftsprüfung
13,599
United States
13,331
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13,065
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12,523
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12,294
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11,682
Organizational behaviour
9,904
Verhalten in Organisationen
9,476
Frankreich
8,529
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8,401
France
6,778
Customer satisfaction
6,690
EU-Staaten
6,631
EU countries
6,539
Employee retention
6,518
Mitarbeiterbindung
6,497
Kundenzufriedenheit
6,472
Consumer behaviour
5,920
Schätzung
5,888
Estimation
5,573
Performance management
4,928
Relationship marketing
4,552
Beziehungsmarketing
4,522
Vergleich
4,464
Job satisfaction
4,303
Arbeitszufriedenheit
4,271
Comparison
4,265
Japan
4,100
Performance-Management
3,850
Italien
3,840
Wirtschaftsgeschichte
3,656
Corporate Governance
3,620
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2,665
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1,043
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Article
4,745
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1,054
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Article in journal
4,555
Aufsatz in Zeitschrift
4,555
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232
Graue Literatur
231
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231
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201
Aufsatz im Buch
176
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176
Hochschulschrift
78
Thesis
56
Conference paper
34
Konferenzbeitrag
34
Collection of articles of several authors
29
Sammelwerk
29
Aufsatzsammlung
18
Bibliografie enthalten
12
Bibliography included
12
Case study
12
Fallstudie
12
Collection of articles written by one author
7
Reprint
7
Sammlung
7
Konferenzschrift
6
Systematic review
4
Übersichtsarbeit
4
Amtsdruckschrift
3
Government document
3
Lehrbuch
3
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2
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2
Handbuch
2
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2
Marktinformation
2
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1
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1
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1
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1
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1
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1
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5,692
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99
French
7
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2
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Griffith, Rachel
14
Klaus, Philipp
14
Line, Nathaniel D.
14
Sharma, Piyush
14
Balaji, M. S.
13
Grunert, Klaus G.
13
Propper, Carol
13
Gong, Taeshik
12
Jang, Soocheong
12
Prybutok, Victor R.
12
Sommer, Martin
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Alan, Sule
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Blundell, Richard W.
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Verbeke, Wim
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Wu, Luorong
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Carlson, Jamie
8
Crossley, Thomas F.
8
Dennis, Charles
8
Dubois, Pierre
8
Harun, Ahasan
8
O'Connell, Martin
8
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National Bureau of Economic Research
21
City of London (England) / Corporation
2
National Consumer Council
2
National Institute of Economic and Social Research
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Atlanta, Georgia Consumer Panel
1
Books on Demand GmbH <Norderstedt>
1
British Market Research Bureau, ltd
1
Bureau of International Labor Affairs
1
Cambridge University Press
1
Centre for Economic Performance
1
Centre for Social and Economic Research on the Global Environment
1
Christian-Albrechts-Universität zu Kiel
1
City of London Gas Consumers' General Committee
1
Committee on Welsh Affairs
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Conservative Political Centre
1
Consumer Council
1
Consumers' Association / Library
1
Consumers' Association Ltd.
1
Department of Labor
1
Deutschland / Bundeswehr / Universität Hamburg
1
England and Wales / Parliament
1
Erasmus Research Institute of Management
1
Eurasia Business and Economics Society / Conference <21., 2017, Rom>
1
Europäische Zentralbank
1
Export Council for Europe - E. C. E.
1
Foundation for Research on Human Behavior
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Commission on Industrial Relations
1
Great Britain / Dept of Prices and Consumer Protection
1
Great Central Gas Consumers' Company
1
Grosbritannien / Welsh Water Authority
1
Haufe-Lexware GmbH & Co. KG
1
IGI Global
1
Institute for Fiscal Studies
1
Institute of Economic Affairs
1
Institutet för Ekonomisk Forskning <Lund>
1
Liberal Party / (Great Britain) Advisory Panel on Monopolies and Consumer Protection
1
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Journal of retailing and consumer services
260
International journal of hospitality management
209
Journal of business research : JBR
139
The journal of services marketing
110
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
69
Journal of travel and tourism marketing
68
Services marketing quarterly
66
International journal of consumer studies
51
Cogent business & management
49
Journal of service research : JSR
49
European journal of marketing : EJM
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Psychology & marketing
39
Service business
37
Asia Pacific journal of marketing and logistics
34
Journal of marketing management : MM
34
Journal of service management
33
The international journal of bank marketing : IJBM
32
Tourism management : research, policies, practice
32
International journal of electronic marketing and retailing : IJEMR
29
Journal of air transport management
29
International journal of quality and service sciences
28
International journal of retail & distribution management
28
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of customer behaviour
25
Journal of retailing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of consumer behaviour : an international research review
24
Journal of strategic marketing
24
Total quality management & business excellence
24
Marketing intelligence & planning
23
The international review of retail, distribution and consumer research
23
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
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ECONIS (ZBW)
5,768
EconStor
31
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
3
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
4
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
5
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
6
Impact of corporate social responsibility on consumer trust in Nepalese commercial banks
Chand, Srijana
- In:
Nepalese journal of economics : a publication of …
8
(
2024
)
2
,
pp. 39-51
Persistent link: https://www.econbiz.de/10014577472
Saved in:
7
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
8
Unpacking psychological ownership : how transactional and transformational leaders motivate ownership
Guarana, Cristiano L.
;
Avolio, Bruce J.
- In:
Journal of leadership & organizational studies : JLOS
29
(
2022
)
1
,
pp. 96-114
Persistent link: https://www.econbiz.de/10012800260
Saved in:
9
Be creative, my friend! : engaging users on Instagram by promoting positive emotions
Casaló, Luis V.
;
Flavián Blanco, Carlos
; …
- In:
Journal of business research : JBR
130
(
2021
),
pp. 416-425
Persistent link: https://www.econbiz.de/10012544844
Saved in:
10
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
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