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Konsumentenverhalten
Service quality
20,701
Dienstleistungsqualität
20,512
Customer satisfaction
15,263
Kundenzufriedenheit
13,606
Consumer behaviour
7,115
Relationship marketing
6,751
Beziehungsmarketing
6,707
Qualitätsmanagement
2,756
Quality management
2,692
Wirtschaftsprüfung
2,454
Financial audit
2,452
Krankenhaus
1,877
Hospital
1,869
USA
1,715
United States
1,692
Health care
1,577
Gesundheitsversorgung
1,560
Customer service
1,422
Deutschland
1,398
Germany
1,375
Kundenservice
1,366
Theory
1,310
Theorie
1,308
Product quality
1,268
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,255
Online retailing
1,251
Online-Handel
1,251
Health care system
1,244
Arbeitszufriedenheit
1,165
Job satisfaction
1,165
Dienstleistungssektor
1,142
Service industry
1,138
Satisfaction
1,115
Electronic Commerce
1,064
E-commerce
1,043
Hotel industry
1,011
Hotellerie
1,007
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Online availability
All
Undetermined
3,577
Free
1,189
Type of publication
All
Article
6,012
Book / Working Paper
937
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,845
Aufsatz in Zeitschrift
5,845
Aufsatz im Buch
165
Book section
165
Hochschulschrift
129
Graue Literatur
128
Non-commercial literature
128
Thesis
97
Arbeitspapier
85
Working Paper
85
Conference paper
56
Konferenzbeitrag
56
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
16
Bibliografie enthalten
16
Bibliography included
16
Konferenzschrift
10
Case study
7
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
Ratgeber
4
Conference proceedings
3
Bibliografie
2
Guidebook
2
Handbook
2
Handbuch
2
Reprint
2
Amtsdruckschrift
1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
Government document
1
Lehrbuch
1
Mikroform
1
Textbook
1
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Language
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English
6,772
German
177
French
3
Finnish
1
Swedish
1
Author
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Han, Heesup
58
Mattila, Anna S.
35
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Aksoy, Lerzan
14
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Ahn, Jiseon
13
Park, Jungkun
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Söderlund, Magnus
13
Wu, Luorong
13
Gong, Taeshik
12
Huber, Frank
12
Mittal, Vikas
12
Qu, Hailin
12
Gursoy, Dogan
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
Xu, Xun
11
Amin, Muslim
10
Barnes, Donald C.
10
Carlson, Jamie
10
Hollebeek, Linda D.
10
Keiningham, Timothy
10
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Institution
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National Bureau of Economic Research
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
192
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
101
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
58
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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ECONIS (ZBW)
6,953
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1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
3
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
4
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
5
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
6
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
9
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
10
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
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