Narrow search
Showing 1 - 10 of 11,929
Cover Image
How and when does perceived CSR affect employees' engagement in voluntary pro-environmental behavior?
Tian, Qing; Robertson, Jennifer L. - In: Journal of business ethics : JOBE 155 (2019) 2, pp. 399-412
Persistent link: https://www.econbiz.de/10011998574
Cover Image
It is not only what you do, but why you do it : the role of attribution in employees' emotional and behavioral responses to illegitimate tasks
Wang, Zhen; Jiang, Fubin - In: Journal of vocational behavior 142 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014306191
Cover Image
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Cover Image
Emotions in service recovery encounters
Jerger, Christina - 2017
Persistent link: https://www.econbiz.de/10011731104
Cover Image
Building the service brand by creating and managing an emotional brand experience
Morrison, Sharon; Crane, Frederick G. - In: The journal of brand management : an international journal 14 (2006/07) 5, pp. 410-421
Persistent link: https://www.econbiz.de/10003476084
Cover Image
The expression of anger enhances perceived competence following corporate social irresponsibility
Septianto, Felix - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10012698464
Cover Image
Perceived competence overrides gender bias : gender roles, affective trust and leader effectiveness
Hu, Lingyan; Jiang, Ning; Huang, He; Liu, Yan - In: Leadership & organization development journal 43 (2022) 5, pp. 719-733
Persistent link: https://www.econbiz.de/10013355440
Cover Image
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep; Beeler-Connelly, Lisa L.; Chaker, … - In: Journal of business research : JBR 92 (2018), pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Cover Image
Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Cover Image
Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair; Lopez-Kidwell, Virginie; Blocker, … - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 215-236
Persistent link: https://www.econbiz.de/10012315478