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Co-creating e-commerce last-mile logistics with consumers : a conceptual framework and future research agenda

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An empirical study on the predictors of long-term orientation in interfirm channel relationships : fast moving consumer goods distributors' perspective

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Predicting customer churn from valuable B2B customers in the logistics industry : a case study

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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

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Impact of value co-creation on logistics customers' loyalty

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Gaining customer loyalty with tracking information quality in B2B logistics

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End-user contribution to logistics value co-creation : a series of exploratory studies

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Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers

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Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand

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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure

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