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Konsumentenverhalten
Service quality
21,775
Dienstleistungsqualität
21,024
Customer satisfaction
7,118
Kundenzufriedenheit
6,852
Relationship marketing
5,594
Beziehungsmarketing
5,539
Consumer behaviour
5,395
Customer service
3,469
Kundenservice
3,076
Qualitätsmanagement
2,639
Quality management
2,587
Wirtschaftsprüfung
2,496
Financial audit
2,490
Services marketing
2,138
Krankenhaus
1,877
Hospital
1,864
Deutschland
1,829
Kundenbindung
1,819
Theorie
1,799
Theory
1,767
Germany
1,751
Dienstleistungsmarketing
1,706
USA
1,685
United States
1,636
Health care
1,609
Gesundheitsversorgung
1,576
Dienstleistungssektor
1,297
Gesundheitswesen
1,289
Product quality
1,272
Service industry
1,272
Health care system
1,270
Produktqualität
1,260
service quality
1,196
Customer retention
1,065
Beschwerdemanagement
929
Complaint management
926
Electronic Commerce
911
Dienstleistung
899
Hotel industry
898
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Undetermined
2,658
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855
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Article
4,477
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788
Journal
1
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4,313
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188
Aufsatz im Buch
162
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162
Thesis
144
Graue Literatur
115
Non-commercial literature
115
Working Paper
75
Arbeitspapier
72
Conference paper
35
Konferenzbeitrag
35
Collection of articles of several authors
28
Sammelwerk
28
Bibliografie enthalten
21
Bibliography included
21
Aufsatzsammlung
16
Case study
13
Fallstudie
13
Collection of articles written by one author
9
Sammlung
9
Konferenzschrift
5
Ratgeber
5
Guidebook
4
Conference proceedings
2
Handbook
2
Handbuch
2
Mikroform
2
Systematic review
2
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2
Amtsdruckschrift
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1
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English
5,024
German
240
French
4
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1
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1
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Han, Heesup
34
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
18
Sharma, Piyush
16
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Quach, Sara
12
Hanks, Lydia
11
Jang, Soocheong
11
Miao, Li
11
Propper, Carol
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Sreejesh, S.
10
Ahn, Jiseon
9
Bauer, Hans H.
9
Hollebeek, Linda D.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Carlson, Jamie
8
Harun, Ahasan
8
Kim, Jinkyung Jenny
8
Kim, Woo Gon
8
Lemon, Katherine N.
8
Lu, Lu
8
Park, Jungkun
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wangenheim, Florian von
8
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Springer Fachmedien Wiesbaden
6
National Bureau of Economic Research
4
NetLibrary, Inc
2
RWTH Aachen
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Ulm
1
Universität Zürich / Institut für Schweizerisches Bankwesen
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
259
International journal of hospitality management
222
Journal of business research : JBR
140
The journal of services marketing
123
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
82
Services marketing quarterly
74
Journal of travel and tourism marketing
70
The service industries journal
69
Journal of service research : JSR
56
Cogent business & management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Psychology & marketing
37
Tourism management : research, policies, practice
37
Journal of service management
36
Service business
36
Asia Pacific journal of marketing and logistics
34
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
32
International journal of quality and service sciences
31
Journal of air transport management
29
Journal of service research
29
Journal of retailing
28
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of hospitality and tourism insights
26
Journal of strategic marketing
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
SpringerLink / Bücher
24
Journal of Asian finance, economics and business : JAFEB
23
Total quality management & business excellence
23
International journal of quality & reliability management
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
International journal of retail & distribution management
21
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ECONIS (ZBW)
5,263
EconStor
3
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1
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
2
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
4
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
5
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
6
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
7
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
8
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
9
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
10
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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