Narrow search
Showing 1 - 10 of 991
Cover Image
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Cover Image
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
Cover Image
Satisfaction, value and intention to return in hotels
Worsfold, Kate; Fisher, Ron; McPhail, Ruth; Francis, Mark; … - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2570-2588
Persistent link: https://www.econbiz.de/10011641600
Cover Image
Role of internal brand equity and brand citizenship behaviour on customer's satisfaction
Sangari, Negin; Alizadeh, Zhaleh; Alizadeh, Fatemeh; … - In: International journal of electronic marketing and … 15 (2024) 5, pp. 558-579
Persistent link: https://www.econbiz.de/10015064022
Cover Image
A netnographic study of eWOM motivations to articulate dining experiences
Chung, Jin-young; Kim, Yeong Gug - In: Journal of internet commerce 14 (2015) 4, pp. 455-475
Persistent link: https://www.econbiz.de/10011432518
Cover Image
Cheer the crowd? : facilitatinguser participation in idea crowdsourcing
Kosonen, Miia; Henttonen, Kaisa - In: International journal of technology marketing : IJTMkt 10 (2015) 1, pp. 95-110
Persistent link: https://www.econbiz.de/10011309211
Cover Image
Motivation and involvement as antecedents of the perceived value of the destination experience
Prebensen, Nina K.; Woo, Eunju; Chen, Joseph; Uysal, … - In: Journal of travel research : a quarterly publication of … 52 (2013) 2, pp. 253-264
Persistent link: https://www.econbiz.de/10009749840
Cover Image
A conceptual model of motivations for consumer resale on C2C websites
Chu, Hsunchi - In: The service industries journal 33 (2013) 15/16, pp. 1527-1543
Persistent link: https://www.econbiz.de/10010229413
Cover Image
Why people participate actively in virtual communities?
Liao, Yichen; Deng, Cuini - In: International journal of Chinese culture and management … 3 (2013) 3, pp. 242-253
Persistent link: https://www.econbiz.de/10009791528
Cover Image
The influence of induced care and anger motives on behavior, beliefs and perceptions in a public goods game
Bartke, Simon; Bosworth, Steven; Snower, Dennis J.; … - 2016
This study analyzes the stability of preferences through the lens of psychological motives. We report the results of a public goods experiment in which subjects were induced with the motives of Care and Anger through autobiographical recall. Subjects' preferences, beliefs, and perceptions under...
Persistent link: https://www.econbiz.de/10011549564