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Quality of consulting services...
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Konsumentenverhalten
Service quality
20,635
Dienstleistungsqualität
20,619
Customer satisfaction
13,739
Kundenzufriedenheit
13,603
Consumer behaviour
6,954
Beziehungsmarketing
6,742
Relationship marketing
6,721
Unternehmensberatung
4,432
Consultancy services
3,636
Wirtschaftsprüfung
2,845
Financial audit
2,826
Qualitätsmanagement
2,798
Quality management
2,696
Deutschland
2,620
Germany
2,382
Theorie
2,327
Theory
2,264
Gebühr
2,220
USA
2,056
United States
2,027
Charges
1,988
Krankenhaus
1,898
Hospital
1,880
Health care
1,601
Gesundheitsversorgung
1,586
Customer service
1,376
Kundenservice
1,368
Gesundheitswesen
1,286
Health care system
1,267
Online-Handel
1,263
Product quality
1,263
Produktqualität
1,263
Online retailing
1,259
customer satisfaction
1,254
Dienstleistungssektor
1,193
Service industry
1,185
Arbeitszufriedenheit
1,173
Job satisfaction
1,162
service quality
1,160
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Online availability
All
Undetermined
3,559
Free
1,197
Type of publication
All
Article
5,996
Book / Working Paper
959
Journal
5
Type of publication (narrower categories)
All
Article in journal
5,828
Aufsatz in Zeitschrift
5,828
Aufsatz im Buch
166
Book section
166
Graue Literatur
134
Non-commercial literature
134
Hochschulschrift
132
Thesis
100
Working Paper
98
Arbeitspapier
92
Conference paper
56
Konferenzbeitrag
56
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
16
Bibliografie enthalten
16
Bibliography included
16
Konferenzschrift
10
Case study
8
Collection of articles written by one author
8
Fallstudie
8
Sammlung
8
Ratgeber
4
Conference proceedings
3
Bibliografie
2
Guidebook
2
Handbook
2
Handbuch
2
Reprint
2
Amtsdruckschrift
1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
Government document
1
Lehrbuch
1
Mikroform
1
Textbook
1
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Language
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English
6,773
German
183
French
3
Finnish
1
Swedish
1
Author
All
Han, Heesup
58
Mattila, Anna S.
35
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Aksoy, Lerzan
14
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Park, Jungkun
13
Sparks, Beverley
13
Söderlund, Magnus
13
Ahn, Jiseon
12
Gong, Taeshik
12
Huber, Frank
12
Mittal, Vikas
12
Qu, Hailin
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Gursoy, Dogan
11
Kim, Woo Gon
11
Propper, Carol
11
Quach, Sara
11
Roschk, Holger
11
Sreejesh, S.
11
Xu, Xun
11
Amin, Muslim
10
Barnes, Donald C.
10
Carlson, Jamie
10
Gil Saura, Irene
10
Hollebeek, Linda D.
10
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Institution
All
National Bureau of Economic Research
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
392
International journal of hospitality management
261
Journal of business research : JBR
193
The journal of services marketing
136
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
102
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Psychology & marketing
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
Journal of air transport management
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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Source
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ECONIS (ZBW)
6,952
EconStor
7
OLC EcoSci
1
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1
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6,960
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1
Relationship among patients perception toward service encounters emotional expression, rapport and satisfaction
Chung, Hyunseung
;
Park, Seolwoo
- In:
Global business and finance review
22
(
2017
)
1
,
pp. 8-22
Persistent link: https://www.econbiz.de/10011849083
Saved in:
2
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
3
The effect of service quality and religiosity on electronic word of mouth through satisfaction in Islamic banking in North Africa
Jridi, Kaouther
;
Chaabouni, Amel
;
Bakini, Fatma
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
4
,
pp. 278-298
Persistent link: https://www.econbiz.de/10012051024
Saved in:
4
Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank
Krisnanto, Umbas
;
Novianti, Riska
- In:
Expert journal of business and management
7
(
2019
)
1
,
pp. 31-35
Persistent link: https://www.econbiz.de/10012139436
Saved in:
5
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
6
The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
Saved in:
7
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
8
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
9
The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
10
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
Saved in:
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