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Konsumentenverhalten
Service quality
21,757
Dienstleistungsqualität
21,006
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Cognition
11,732
Kognition
11,677
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9,195
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7,179
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2,721
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1,804
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1,757
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1,742
Health care
1,671
Gesundheitsversorgung
1,639
Customer service
1,513
Bildungsniveau
1,411
Kundenservice
1,410
Educational achievement
1,358
Product quality
1,338
Produktqualität
1,320
Job satisfaction
1,318
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Han, Heesup
63
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37
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21
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20
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20
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19
Prentice, Catherine
19
Ahn, Jiseon
18
Hyun, Sunghyup Sean
18
Klaus, Philipp
18
Prayag, Girish
18
Line, Nathaniel D.
17
Gustafsson, Anders
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Gursoy, Dogan
15
Hanks, Lydia
15
Huber, Frank
15
Park, Jungkun
15
Prybutok, Victor R.
15
Kim, Woo Gon
14
Law, Chun Hung Roberts
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Sreejesh, S.
13
Söderlund, Magnus
13
Wu, Luorong
13
Carlson, Jamie
12
Gong, Taeshik
12
Grewal, Dhruv
12
Mittal, Vikas
12
Prashar, Sanjeev
12
Qu, Hailin
12
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12
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12
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12
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11
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2
University of Madras / Department of Commerce
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Verlag Dr. Kovač
2
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2
Advertising and Consumer Psychology Conference <23, 2004, Montréal>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Center for Economic Research <Tilburg>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
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1
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1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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1
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1
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1
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1
Josef Eul Verlag GmbH
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sonderforschungsbereich Statistical Modelling of Nonlinear Dynamic Processes
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Mannheim
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Universität zu Köln
1
World Advertising Research Center <Henley-on-Thames>
1
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Journal of retailing and consumer services
436
International journal of hospitality management
302
Journal of business research : JBR
281
The journal of services marketing
139
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
114
International journal of contemporary hospitality management
109
Psychology & marketing
91
The service industries journal
87
Tourism management : research, policies, practice
85
Cogent business & management
83
Services marketing quarterly
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Asia Pacific journal of marketing and logistics
67
International journal of electronic marketing and retailing : IJEMR
58
Journal of service research : JSR
56
Journal of service management
53
Journal of internet commerce
51
European journal of marketing : EJM
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
50
Journal of retailing
50
Journal of strategic marketing
49
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Journal of consumer research : JCR ; an interdisciplinary bimonthly
46
International journal of retail & distribution management
45
The international journal of bank marketing : IJBM
42
Tourism management perspectives : TMP
42
International journal of business information systems : IJBIS
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of the Academy of Marketing Science
41
International journal of internet marketing and advertising : IJIMA
40
International journal of consumer studies
39
The international review of retail, distribution and consumer research
39
Marketing intelligence & planning
38
International journal of retail and distribution management
36
Journal of air transport management
36
Journal of hospitality and tourism insights
35
International journal of quality and service sciences
34
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ECONIS (ZBW)
8,963
EconStor
14
OLC EcoSci
1
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
STEP model approach for linking
website
usability dimensions and
website
success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
3
The influences of system usability and user satisfaction on continued internet banking services usage intention : empirical evidence from Taiwan
Tsai, Huei-ting
;
Chien, Jui-lin
;
Tsai, Ming-tien
- In:
Electronic commerce research
14
(
2014
)
2
,
pp. 137-169
Persistent link: https://www.econbiz.de/10010404454
Saved in:
4
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
5
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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6
Technology and brand selection : the mediating effect of
cognition
in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
Saved in:
7
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
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8
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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9
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
10
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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