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Konsumentenverhalten
Relationship marketing
26,347
Beziehungsmarketing
25,672
Customer satisfaction
15,529
Consumer behaviour
14,100
Kundenzufriedenheit
13,946
Emotion
10,794
Service quality
7,998
Dienstleistungsqualität
7,800
Brand management
3,128
Markenführung
3,113
Theorie
2,958
Theory
2,932
Deutschland
2,890
Germany
2,817
Social Web
2,637
Social web
2,636
Lieferantenmanagement
2,410
Supplier relationship management
2,409
Brand image
2,381
Markenimage
2,375
Intelligence
2,282
Intelligenz
2,165
Electronic Commerce
2,159
E-commerce
2,088
Marketingmanagement
2,070
Marketing management
2,057
Online-Handel
1,972
Online retailing
1,966
Online-Marketing
1,952
Internet marketing
1,937
USA
1,909
Vertrauen
1,856
United States
1,847
Confidence
1,846
Job satisfaction
1,818
Arbeitszufriedenheit
1,808
Einzelhandel
1,754
Retail trade
1,744
Customer service
1,728
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All
Undetermined
7,148
Free
2,288
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Article
11,669
Book / Working Paper
2,229
Journal
7
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Article in journal
11,049
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11,049
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587
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587
Hochschulschrift
364
Graue Literatur
320
Non-commercial literature
320
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265
Working Paper
230
Arbeitspapier
220
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
92
Sammelwerk
92
Aufsatzsammlung
67
Case study
26
Fallstudie
26
Konferenzschrift
26
Collection of articles written by one author
25
Sammlung
25
Bibliografie enthalten
24
Bibliography included
24
Lehrbuch
19
Handbook
14
Handbuch
14
Textbook
14
Conference proceedings
12
Reprint
12
Ratgeber
11
Glossar enthalten
8
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8
Guidebook
7
Festschrift
4
Bibliografie
2
Forschungsbericht
2
Interview
2
Mehrbändiges Werk
2
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2
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English
13,285
German
617
French
7
Czech
1
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Dutch
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Han, Heesup
81
Mattila, Anna S.
47
Loureiro, Sandra Maria Correia
35
Hollebeek, Linda D.
34
Septianto, Felix
33
Huber, Frank
30
Verhoef, Peter C.
28
Kumar, V.
25
Usman, Osly
25
Bagozzi, Richard P.
23
Prentice, Catherine
23
Hyun, Sunghyup Sean
22
Klaus, Philipp
22
Mittal, Vikas
22
Wong, IpKin Anthony
22
Ahn, Jiseon
21
Bilgihan, Anil
21
Grewal, Dhruv
21
Herrmann, Andreas
21
Prayag, Girish
21
Rather, Raouf Ahmad
20
Sarkar, Abhigyan
20
Bang, Nguyen
19
Gustafsson, Anders
19
Jang, Soocheong
19
Das, Gopal
18
Hanks, Lydia
18
Phau, Ian
18
Aksoy, Lerzan
17
Balaji, M. S.
17
Bauer, Hans H.
17
Blut, Markus
17
Gil Saura, Irene
17
Swoboda, Bernhard
17
Wu, Luorong
17
Foscht, Thomas
16
Japutra, Arnold
16
Khan, Imran
16
Qu, Hailin
16
Quach, Sara
16
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Springer Fachmedien Wiesbaden
13
American Marketing Association
8
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
NetLibrary, Inc
2
RWTH Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
Center of Market Oriented Product and Production Management
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Graduate School of Business Administration
1
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Journal of retailing and consumer services
660
Journal of business research : JBR
527
International journal of hospitality management
316
The journal of services marketing
168
Psychology & marketing
145
Journal of hospitality marketing & management
138
Journal of travel and tourism marketing
130
International journal of contemporary hospitality management
125
Cogent business & management
117
The journal of product & brand management
117
Tourism management : research, policies, practice
116
The journal of brand management : an international journal
107
The service industries journal
104
Asia Pacific journal of marketing and logistics
103
Journal of the Academy of Marketing Science
98
European journal of marketing : EJM
93
Journal of strategic marketing
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Journal of retailing
84
Services marketing quarterly
82
The international review of retail, distribution and consumer research
82
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
81
Marketing intelligence & planning
79
Journal of service management
75
International journal of consumer studies
72
International journal of electronic marketing and retailing : IJEMR
71
Journal of consumer research : JCR ; an interdisciplinary bimonthly
71
Journal of service research : JSR
70
International journal of retail & distribution management
68
Journal of marketing
65
Industrial marketing management : the international journal for industrial and high-tech firms
63
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
62
International journal of internet marketing and advertising : IJIMA
61
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
61
International journal of retail and distribution management
61
Service business
61
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
59
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
57
Marketing letters : a journal of research in marketing
56
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
54
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Source
All
ECONIS (ZBW)
13,884
EconStor
13
OLC EcoSci
6
USB Cologne (EcoSocSci)
2
Showing
1
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10
of
13,905
Sort
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date (newest first)
date (oldest first)
1
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
2
The impact of emotional
intelligence
on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi
;
Sharma, Kiran
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
Saved in:
3
Customer emotions in service robot encounters : a hybrid machine-human
intelligence
approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
4
Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair
;
Lopez-Kidwell, Virginie
;
Blocker, …
- In:
Journal of consumer research : JCR ; an …
47
(
2020
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10012315478
Saved in:
5
The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
Saved in:
6
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
7
The role of emotional
intelligence
in knowledge-enabled customer delight : a case on Bahrain
Al Hashemi, Suhaila
;
Haji, Zahra
- In:
Customer-centric knowledge management : concepts and …
,
(pp. 146-164)
.
2012
Persistent link: https://www.econbiz.de/10009312464
Saved in:
8
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
9
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
10
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional
intelligence
on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
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