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Konsumentenverhalten
Consumer behaviour
19
Customer satisfaction
15
Kundenzufriedenheit
15
Beziehungsmarketing
12
Relationship marketing
12
Service quality
10
Beschwerdemanagement
9
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retail
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Vázquez Casielles, Rodolfo
15
Cachero-Martínez, Silvia
5
Iglesias Argu͏̈elles, Víctor
3
Díaz Martín, Ana María
2
Suárez Álvarez, Leticia
2
Suárez-Álvarez, Leticia
2
Varela Neira, Concepción
2
Álvarez Álvarez, Begoña
2
Castro-Lopez, Adrian
1
Del Río-Lanza, Ana Belén
1
Díaz-Martin, Ana María
1
Díaz-Martín, Ana M.
1
García Rodríguez, Nuria
1
Puente, Javier
1
Río-Lanza, Ana Belén del
1
Río-Lanza, Ana-Belén del
1
Salido-Andrés, Noelia
1
Varela-Neira, Conceptión
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Journal of business economics and management
2
Asia Pacific journal of marketing and logistics
1
Estudios sobre consumo : revista del Instituto Nacional del Consumo, Ministerio de Sanidad y Consumo ; EC
1
European journal of marketing : EJM
1
Journal of advertising research
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of retailing and consumer services
1
Journal of risk and financial management : JRFM
1
Journal of service theory and practice : JSTP
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision
1
Management research : the journal of the Iberoamerican Academy of Management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
17
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1
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
2
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
3
Multi-tiered private labels portfolio strategies : effects on consumer behavior
Vázquez Casielles, Rodolfo
;
Cachero-Martínez, Silvia
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 36-46
Persistent link: https://www.econbiz.de/10012119162
Saved in:
4
Effects of price decisions on product categories and brands
Álvarez Álvarez, Begoña
;
Vázquez Casielles, Rodolfo
- In:
Asia Pacific journal of marketing and logistics
20
(
2008
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10003728553
Saved in:
5
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
6
The role of commtiment perceived by the consumer in service industries
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Management research : the journal of the Iberoamerican …
7
(
2008/09
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10003895795
Saved in:
7
Consumers' characteristics and brand choice behaviour: loyalty and consumption
Vázquez Casielles, Rodolfo
;
Álvarez Álvarez, Begoña
- In:
Journal of targeting, measurement and analysis for marketing
15
(
2007
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10003482567
Saved in:
8
Relationship marketing and information and communication technologies analysis of retail travel agencies
Suárez Álvarez, Leticia
;
Díaz Martín, Ana María
; …
- In:
Journal of travel research : a quarterly publication of …
45
(
2007
)
4
,
pp. 453-463
Persistent link: https://www.econbiz.de/10003492278
Saved in:
9
Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argu͏̈elles, Víctor
;
Varela-Neira, Conceptión
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
Saved in:
10
The word of mouth dynamic : how positive (and negative) WOM drives purchase probability : an analysis of interpersonal and non-interpersonal factors
Vázquez Casielles, Rodolfo
;
Suárez-Álvarez, Leticia
; …
- In:
Journal of advertising research
53
(
2013
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10009745871
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