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Impact of QoS on internet user welfare
Schwartz, Galina; Shetty, Nikhil; Walrand, Jean - In: Internet and network economics : 4th international …, (pp. 716-723). 2008
Persistent link: https://www.econbiz.de/10003792985
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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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Service and price competition when customers are naive
Li, Li; Jiang, Li; Liu, Liming - In: Production and operations management : an international … 21 (2012) 4, pp. 747-760
Persistent link: https://www.econbiz.de/10009581273
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Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
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The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
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How does customer recognition affect service provision?
Li, Jiaoyang; Zhang, Jianqiang - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
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Customer Service Quality and Incomplete Information in Mobile Telecommunications : A Game Theoretical Approach to Consumer Protection
Lopez, Rafael; Perez Amaral, Teodosio; Garín Muñoz, Teresa - 2012
There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...
Persistent link: https://www.econbiz.de/10014040056
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn; Quach, Sara - In: Journal of global scholars of marketing science : … 25 (2015) 4, pp. 295-313
Persistent link: https://www.econbiz.de/10011515067