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Konsumentenverhalten
Artificial intelligence
11,076
Künstliche Intelligenz
11,070
Innovation adoption
4,595
Innovationsakzeptanz
4,588
Consumer behaviour
3,681
Customer service
3,458
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Customer satisfaction
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Germany
1,442
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1,415
artificial intelligence
1,344
Einzelhandel
1,290
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Retail trade
1,197
Einzelhandelsbetrieb
1,186
machine learning
1,173
Technikfolgenabschätzung
1,158
Technology assessment
1,158
Digitalisierung
1,138
Robots
1,121
technology adoption
1,106
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Dwivedi, Yogesh Kumar
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Pantano, Eleonora
15
Williams, Michael D.
13
Gustafsson, Anders
10
Chawla, Deepak
9
Dennis, Charles
9
Bijmolt, Tammo H. A.
8
Hwang, Jinsoo
8
Joshi, Himanshu
8
Schramm-Klein, Hanna
8
Changchit, Chuleeporn
7
Gierl, Heribert
7
Heidenreich, Sven
7
Mattila, Anna S.
7
Miao, Li
7
Quach, Sara
7
Rana, Nripendra P.
7
Sajad Rezaei
7
Shankar, Amit
7
Verhoef, Peter C.
7
Yuen, Kum Fai
7
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6
Dekimpe, Marnik G.
6
Fan, Alei
6
Geyskens, Inge
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Hruschka, Harald
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6
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Paul, Justin
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Harvard University
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IGI Global
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Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
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KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
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MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
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Verlag Dr. Kovač
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Workshop “Future Mobility - Markets and Policy Measures in the Evolution of Electric Mobility“ <2013, Oldenburg>
1
Zentrum für Empirische Forschung
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Journal of retailing and consumer services
189
Journal of business research : JBR
99
International journal of hospitality management
71
Technological forecasting & social change : an international journal
55
International journal of business information systems : IJBIS
50
The journal of services marketing
50
Journal of retailing
40
Psychology & marketing
36
Journal of financial services marketing
34
Cogent business & management
31
Journal of internet commerce
30
The international review of retail, distribution and consumer research
30
International journal of consumer studies
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
27
International journal of retail & distribution management
26
International journal of technology marketing : IJTMkt
25
International journal of contemporary hospitality management
24
Journal of hospitality marketing & management
24
The international journal of bank marketing : IJBM
24
Asia Pacific journal of marketing and logistics
23
International journal of retail and distribution management
22
Journal of the Academy of Marketing Science
21
Marketing intelligence & planning
21
European journal of marketing : EJM
20
International journal of e-business research : an official publication of the Information Resources Management Association
20
International journal of electronic marketing and retailing : IJEMR
20
The service industries journal
19
Electronic commerce research
18
Journal of Asian finance, economics and business : JAFEB
18
Journal of service research
18
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
18
Services marketing quarterly
18
International journal of internet marketing and advertising : IJIMA
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Journal of open innovation : technology, market, and complexity
16
European journal of operational research : EJOR
15
Journal of marketing
15
Journal of service management
15
International journal of electronic business
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
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ECONIS (ZBW)
3,469
EconStor
3
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1
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1
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
2
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
3
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
4
Do contagion cues shape customers' willingness to adopt hospitality service
robots
?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
5
Frontline
robots
in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
6
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
7
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
8
Service
robot
's responses in service recovery and service evaluation : the moderating role of
robots
' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
9
Young customer responses to service
robots
vs. Humans in luxury retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
10
Hotel
robots
: an exploratory study of Generation Z customers in China
Chen, Yujia
;
Xue, Tao
;
Tuomi, Aarni
;
Wang, Ziya
- In:
Tourism review
77
(
2022
)
5
,
pp. 1262-1275
Persistent link: https://www.econbiz.de/10013369008
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