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Konsumentenverhalten
well-being
1,784
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926
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International journal of consumer studies
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7
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International journal of advertising : the review of marketing communications
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ECONIS (ZBW)
241
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241
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1
Is a gift on sale "heart-discounted"? : givers' misprediction on the value of discounted gifts and the influence of service robots
Park, Yookyung
;
Yi, Youjae
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169679
Saved in:
2
An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction
Hu, Yaou
- In:
Journal of destination marketing & management
21
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013041367
Saved in:
3
The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen
;
Yu, Joanne
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of business research : JBR
146
(
2022
),
pp. 489-503
Persistent link: https://www.econbiz.de/10013271433
Saved in:
6
Robot-brand fit the influence of brand personality on consumer reactions to service robot adoption
Choi, Sungwoo
;
Liu, Stella X.
;
Choi, Choongbeom
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013184293
Saved in:
7
Predictors of consumers' willingness to share personal information with fashion sales robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012665984
Saved in:
8
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
9
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
10
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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