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Sensemaking and negative emotion sharing : perceived listener reactions as interpersonal cues driving workplace outcomes
Kueny, Clair A. Reynolds; Shoss, Mindy - In: Journal of business and psychology 36 (2021) 3, pp. 461-478
Persistent link: https://www.econbiz.de/10012545849
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Perceived overqualification and its positive impact on organization employee's behavior
Abozaid, Rafeed Faiz Ali; Mansoor, Rafique; Shah, … - 2019
Persistent link: https://www.econbiz.de/10012146923
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Abusive leadership and proactive behaviours : role of family motivation as a moderator
Aftab, Saima; Waheed, Ajmal - In: Human systems management : HSM 41 (2022) 4, pp. 453-466
Persistent link: https://www.econbiz.de/10013362085
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Influence of customer verbal aggression on employee turnover intention
Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912
Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...
Persistent link: https://www.econbiz.de/10009755724
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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How discretionary behaviors promote customer engagement : the role of psychosocial safety climate and psychological capital
Siami, Sahar; Martin, Angela; Gorji, Mohammadbagher; … - In: Journal of management & organization : JMO 28 (2022) 2, pp. 379-397
Persistent link: https://www.econbiz.de/10013270394
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Psychosocial safety climate and psychological capital for positive customer behavioral intentions in service organizations
Siami, Sahar; Gorji, Mohammadbagher; Martin, Angela - In: American journal of business 38 (2023) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014342256
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How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen; Abdullah, Muhammad Ibrahim; Imran, … - In: Journal of Asian business and economic studies : JABES 30 (2023) 3, pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
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Mood and self-efficacy : the moderation of hedonic and utilitarian motivation
Totawar, Abhishek Kumar; Nambudiri, Ranjeet - In: Human resource development review : HRD review 13 (2014) 3, pp. 314-335
Persistent link: https://www.econbiz.de/10010402127
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Showing or telling? : local interaction and organization of behavior
Babutsidze, Zakaria; Cowan, Robin A. - In: Journal of economic interaction and coordination : JEIC 9 (2014) 2, pp. 151-181
Persistent link: https://www.econbiz.de/10010426564