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How hotel responses to online...
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Konsumentenverhalten
Hospitality industry
3,319
Gastgewerbe
3,193
Tourism industry
990
Tourismuswirtschaft
987
Tourism
616
Hospital
598
Krankenhaus
598
Tourismus
564
Hotel industry
547
Hotellerie
545
Consumer behaviour
514
Virales Marketing
415
Viral marketing
414
Internet marketing
348
Online-Marketing
343
Service quality
331
Online reviews
320
Dienstleistungsqualität
316
Customer satisfaction
296
Kundenzufriedenheit
283
Online retailing
262
Online-Handel
262
Social Web
234
Social web
234
online reviews
228
Bibliometrics
227
Bibliometrie
226
hospitality industry
198
Coronavirus
195
USA
191
Beziehungsmarketing
176
Relationship marketing
176
Hospitality
174
United States
174
Human Resource Management
154
Deutschland
152
Personalmanagement
152
Welt
151
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150
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4
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4
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3
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3
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Mattila, Anna S.
8
Wu, Luorong
7
Dixit, Saurabh Kumar
6
Miao, Li
5
Woodside, Arch G.
5
Gao, Yixing
4
Lee, Kuan-Huei
4
Poh Theng Loo
4
Waldfogel, Joel
4
Zhang, Lu
4
Bigné Alcañiz, J. Enrique
3
Gottschalk, Sabrina Alexandra
3
Ha, Hong Youl
3
Han, Heesup
3
Harris, Lloyd C.
3
Huang, Zhuowei
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liang, Sai
3
Lu, Lu
3
Mayzlin, Dina
3
Moro, Sérgio
3
Nicolau, Juan Luis
3
Prayag, Girish
3
Rather, Raouf Ahmad
3
Ruiz Mafe, Carla
3
Taheri, Babak
3
Tan, Yong
3
Tasci, Asli D. A.
3
Albayrak, Tahir
2
Ali Ahani
2
Anderson, Chris K.
2
Armas-Cruz, Yaiza
2
Azer, Jaylan
2
Barman, Panchanan
2
Bilgihan, Anil
2
Book, Laura A.
2
Borghi, Matteo
2
Brandes, Leif
2
Caber, Meltem
2
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Information Resources Management Association
1
National Bureau of Economic Research
1
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International journal of hospitality management
49
International journal of contemporary hospitality management
28
Journal of business research : JBR
23
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
18
Tourism management : research, policies, practice
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Tourism management perspectives : TMP
10
Journal of management information systems : JMIS
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Tourism and hospitality research : THR
6
Information systems research : ISR
5
International journal of advertising : the review of marketing communications
5
Journal of Islamic marketing
5
Journal of marketing research
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Tourism economics : the business and finance of tourism and recreation
5
Cogent business & management
4
International journal of electronic commerce : IJEC
4
Journal of electronic commerce research : JECR
4
Journal of hospitality and tourism insights
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of marketing
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
The Cornell hospitality quarterly
4
The service industries journal
4
Advances in culture, tourism and hospitality research
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
Information systems and e-business management : ISeB
3
International journal of internet marketing and advertising : IJIMA
3
Journal of consumer research : JCR ; an interdisciplinary journal
3
Journal of destination marketing & management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of international consumer marketing
3
Journal of marketing communications
3
Journal of vacation marketing
3
Journal of wine economics
3
Psychology & marketing
3
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ECONIS (ZBW)
508
Showing
1
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10
of
508
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date (oldest first)
1
Does gender matter? : the effect of management responses on reviewing behavior
Proserpio, Davide
;
Troncoso, Isamar
;
Valsesia, Francesca
- In:
Marketing science : the marketing journal of the …
40
(
2021
)
6
,
pp. 1199-1213
Persistent link: https://www.econbiz.de/10012796490
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
A value perspective on online review platforms : profiling preference structures of online shops and traditional companies
König, Tatjana Maria
;
Hein, Nika
;
Nimsgern, Vivien
- In:
Journal of business research : JBR
145
(
2022
),
pp. 387-401
Persistent link: https://www.econbiz.de/10013197914
Saved in:
4
The effects of the format of two-sided online
reviews
: a linguistic perspective
Lu, Shouwang
;
Qiu, Lingyun
;
Wang, KanLiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013192049
Saved in:
5
In eWOM we trust : using naïve theories to understand consumer trust in a complex eWOM marketspace
Pyle, Martin A.
;
Smith, Andrew N.
;
Chevtchouk, Yanina
- In:
Journal of business research : JBR
122
(
2021
),
pp. 145-158
Persistent link: https://www.econbiz.de/10012420352
Saved in:
6
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
7
This product works well (for me) : the impact of first-person singular pronouns on online review helpfulness
Wang, Fang
;
Karimi, Sahar
- In:
Journal of business research : JBR
104
(
2019
),
pp. 283-294
Persistent link: https://www.econbiz.de/10012105029
Saved in:
8
Cutting through the online review jungle : investigating selective eWOM processing
Gottschalk, Sabrina Alexandra
;
Mafael, Alexander
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 89-104
Persistent link: https://www.econbiz.de/10011658365
Saved in:
9
Inconsistent behavior in online consumer
reviews
: the effects of hotel attribute
ratings
on location
Mellinas, Juan Pedro
;
Nicolau, Juan L.
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
71
(
2019
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011987953
Saved in:
10
The influence of online
ratings
and
reviews
on hotel booking consideration
Gavilan, Diana
;
Avello, Maria
;
Martinez-Navarro, Gema
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 53-61
Persistent link: https://www.econbiz.de/10011813809
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