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Patient loyalty to healthcare organizations : relationship marketing and satisfaction

Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56

Persistent link: https://www.econbiz.de/10010429281

Analyzing perceived healthcare service quality on patient related outcomes

Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497

Persistent link: https://www.econbiz.de/10011641323

Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht

Schneeweiss, Sebastian (contributor); … - 2003

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Qualität von Krankenhausleistungen und Kundenbeziehungen

Helmig, Bernd; Dietrich, Martin - 2000

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The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307

Patient satisfaction in hospital emergency services : a perspective from Portugal

Polónia, Daniel Ferreira; Dias, Ana Alexandra da Costa; … - In: International journal of productivity and quality … 31 (2020) 3, pp. 349-368

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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals

Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10011648850

What determines patient loyalty in health services? : an analysis to assist service quality management

Oliveira, Lucas Ambrósio Bezerra de; Albuquerque, … - In: Total quality management & business excellence 33 (2022) 12, pp. 1403-1421

Persistent link: https://www.econbiz.de/10013352681

Six Sigma and market performance in Jordanian hospitals

Najm, Najm Abood; Ridha, Mahmood B.; Aboyasin, Naser - In: International journal of value chain management : IJVCM 13 (2022) 2, pp. 141-159

Persistent link: https://www.econbiz.de/10013353223

Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899

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