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~subject:"Krankenhaus"
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Krankenhaus
Relationship marketing
25,629
Beziehungsmarketing
25,628
Dienstleistungsqualität
20,892
Service quality
20,892
Konsumentenverhalten
11,459
Consumer behaviour
11,454
Kundenzufriedenheit
9,170
Customer satisfaction
9,163
Scientific method
9,058
Wissenschaftliche Methode
9,058
Theorie
6,558
Theory
6,536
Deutschland
3,894
Germany
3,715
Qualitätsmanagement
2,971
Quality management
2,826
Brand management
2,739
Markenführung
2,739
USA
2,709
United States
2,653
Kundenmanagement
2,563
Wirtschaftsprüfung
2,529
Financial audit
2,525
Methode
2,479
Lieferantenmanagement
2,456
Supplier relationship management
2,456
Electronic Commerce
2,307
Social Web
2,264
Social web
2,264
E-commerce
2,136
Marketingmanagement
2,083
Markenimage
2,052
Brand image
2,049
Marketing management
2,035
Hospital
1,965
Online-Marketing
1,760
Customer service
1,743
Kundenservice
1,741
Online-Handel
1,737
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1,365
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615
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10
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7
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3
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2
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German
153
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Propper, Carol
37
Siciliani, Luigi
32
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
Helmig, Bernd
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Huckman, Robert S.
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Kunz, Johannes
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
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National Bureau of Economic Research
34
IGI Global
4
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Universität Potsdam
2
W. Kohlhammer GmbH
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Europäische Kommission / European Working Group on Operational Research Applied to Health Services
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachkongress Soziale Unternehmen im Umbruch <2, 1995, Stuttgart>
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
1
Paul-Lempp-Stiftung
1
Philipps-Universität Marburg
1
RWTH Aachen
1
Ruhr-Universität Bochum
1
Springer Fachmedien Wiesbaden
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
Wirtschaftsjunioren Hamburg
1
Wissenschaftliches Institut der AOK
1
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Health care management review : HCM review
80
International journal of hospitality management
65
Journal of health economics
41
Journal of health organization and management
38
Working paper / National Bureau of Economic Research, Inc.
37
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
24
Health economics
23
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
21
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of pharmaceutical and healthcare marketing : IJPHM
17
International journal of productivity and quality management : IJPQM
17
Health care management science
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
Total quality management & business excellence
14
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Journal of business research : JBR
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
SpringerLink / Bücher
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
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Source
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ECONIS (ZBW)
1,976
USB Cologne (EcoSocSci)
5
Showing
1
-
10
of
1,981
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Clueing in customers
Berry, Leonard L.
;
Bendapudi, Neeli
- In:
Harvard business review on managing health care
,
(pp. 73-88)
.
2007
Persistent link: https://www.econbiz.de/10003584457
Saved in:
2
An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash
;
Menezes, Dennis
;
Tarim, Mehves
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
7/8
,
pp. 813-827
Persistent link: https://www.econbiz.de/10008650336
Saved in:
3
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
4
Antecedents of patient trust in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
5
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
6
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
7
"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M.
- In:
Journal of organizational behavior management
34
(
2014
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
Saved in:
8
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
9
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
10
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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