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Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
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Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann; Melendez-Torres, G. J.; McHugh, Matthew D. - In: Health care management review : HCM review 39 (2014) 2, pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
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Strategic human resource management of volunteers and the link to hospital patient satisfaction
Rogers, Sean E.; Jiang, Kaifeng; Rogers, Carmen M.; … - In: Nonprofit and voluntary sector quarterly 45 (2016) 2, pp. 409-424
Persistent link: https://www.econbiz.de/10011483499
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A scheduling-based methodology for improving patient perceptions of quality of care in intensive care units
Pérez, Eduardo; Dzubay, David P. - In: Health care management science : a new journal serving … 24 (2021) 1, pp. 203-215
Persistent link: https://www.econbiz.de/10012544550
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Predicting HCAHPS scores from hospitals' social media pages : a sentiment analysis
Huppertz, John W.; Otto, Peter - In: Health care management review : HCM review 43 (2018) 4, pp. 359-367
Persistent link: https://www.econbiz.de/10011930151
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Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre; McGhan, Gwen; Rathert, Cheryl; … - In: Health care management review : HCM review 45 (2020) 1, pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
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The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements
Chen, Hui-Chuan; Cates, Tommy; Taylor, Monty - In: Human systems management : HSM 42 (2023) 4, pp. 419-433
Persistent link: https://www.econbiz.de/10014342107
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Social media impact on qualitative performance metrics : analysis and trends of top revenue grossing U.S. hospitals
Sakulsaengprapha, Vorada; Masterson, Jonathan P., IV; … - In: Health marketing quarterly 39 (2022) 3, pp. 249-262
Persistent link: https://www.econbiz.de/10013417446
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Management information systems and technologies in public hospitals
Silva Luzia, José Manuel; Bertuzi da Silva, Rui Filipe; … - In: The international journal of management science and … (2016) 19, pp. 21-38
The purpose of the present work was to analyse the importance of the use of information systems and technologies in management procedures in the hospital sector. We therefore intended to evidence the effects of the use of the information produced by means of those instruments in the improvement...
Persistent link: https://www.econbiz.de/10011450557