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~subject:"Krankenhaus"
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Krankenhaus
Messung
22,612
Measurement
22,398
Service quality
21,770
Gesundheitswesen
21,402
Dienstleistungsqualität
21,019
Health care system
18,824
Health care
16,470
Gesundheitsversorgung
15,763
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Hospital
12,176
Theorie
9,451
Theory
9,282
Consumer behaviour
8,798
Konsumentenverhalten
8,609
USA
7,959
United States
7,495
Deutschland
7,412
Relationship marketing
7,289
Beziehungsmarketing
7,244
Germany
6,432
Gesundheitspolitik
5,353
Health policy
4,921
Gesundheitsvorsorge
4,620
Preventive care
4,346
Gesundheit
3,726
Health
3,711
Qualitätsmanagement
3,636
Welt
3,576
World
3,502
Armut
3,491
Gesundheitskosten
3,485
Quality management
3,479
Health care costs
3,421
Poverty
3,421
Schätzung
2,736
Großbritannien
2,666
Estimation
2,648
Patients
2,648
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Undetermined
3,613
Free
3,010
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Article
7,748
Book / Working Paper
5,565
Journal
99
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Article in journal
6,427
Aufsatz in Zeitschrift
6,427
Graue Literatur
1,470
Non-commercial literature
1,470
Aufsatz im Buch
1,202
Book section
1,202
Working Paper
1,197
Arbeitspapier
1,122
Hochschulschrift
647
Thesis
449
Collection of articles of several authors
289
Sammelwerk
289
Case study
207
Fallstudie
207
Aufsatzsammlung
198
Dissertation u.a. Prüfungsschriften
152
Konferenzschrift
102
Amtsdruckschrift
79
Government document
79
Bibliografie enthalten
77
Bibliography included
77
Lehrbuch
76
Conference paper
68
Konferenzbeitrag
68
Statistik
67
Conference proceedings
48
Textbook
43
Statistics
41
Collection of articles written by one author
36
Sammlung
36
Ratgeber
24
Guidebook
22
No longer published / No longer aquired
22
Handbook
21
Handbuch
21
Advisory report
20
Gutachten
20
Research Report
18
Forschungsbericht
16
Article
12
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English
10,065
German
2,967
Undetermined
217
French
83
Italian
21
Dutch
19
Portuguese
15
Spanish
14
Danish
11
Swedish
10
Norwegian
6
Polish
5
Bulgarian
2
Finnish
2
Hungarian
2
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1
Croatian
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1
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1
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1
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Author
All
Siciliani, Luigi
89
Augurzky, Boris
79
Gaynor, Martin
77
Propper, Carol
46
Kessler, Daniel P.
43
Vogt, William B.
41
Schreyögg, Jonas
38
Straume, Odd Rune
38
Town, Robert J.
37
Zapp, Winfried
37
Dranove, David
36
Eiff, Wilfried von
36
Gruber, Jonathan
36
Milcent, Carine
36
Demeulemeester, Erik
34
Fleßa, Steffen
32
Gowrisankaran, Gautam
32
Helmig, Bernd
31
Gravelle, Hugh
29
Huckman, Robert S.
29
David, Guy
28
Street, Andrew
28
Chandra, Amitabh
27
Kuchinke, Björn A.
26
Van Reenen, John
26
Wasem, Jürgen
26
Wübker, Ansgar
26
Capps, Cory S.
24
Horwitz, Jill R.
24
Pilny, Adam
24
Schwierz, Christoph
24
Staiger, Douglas
24
Levaggi, Rosella
23
Valdmanis, Vivian G.
23
Brekke, Kurt R.
22
Dor, Avi
22
Eichhorn, Siegfried
22
Sloan, Frank A.
22
Tscheulin, Dieter K.
22
McClellan, Mark B.
21
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Institution
All
National Bureau of Economic Research
214
Springer Fachmedien Wiesbaden
49
W. Kohlhammer GmbH
29
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
20
IGI Global
17
Deutschland / Statistisches Bundesamt
15
Verlag Dr. Kovač
12
Springer-Verlag GmbH
11
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
9
Deutschland
8
Deutschland <Bundesrepublik> / Statistisches Bundesamt
8
Fachvereinigung der Verwaltungsleiter Deutscher Krankenanstalten
8
Deutsches Krankenhausinstitut
7
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
7
RWI - Leibniz-Institut für Wirtschaftsforschung
7
Association of University Programs in Health Administration
6
De Gruyter Oldenbourg
6
Ekonomiska forskningsinstitutet <Stockholm>
6
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
6
Robert Bosch Stiftung
6
Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
5
Deutsche Krankenhausgesellschaft
5
European Foundation for the Improvement of Living and Working Conditions
5
Gesellschaft Deutscher Krankenhaustag
5
Institut für Volkswirtschaftslehre <Ilmenau>
5
Monopolkommission
5
OECD
5
Schweiz / Bundesamt für Statistik
5
Taylor and Francis.
5
USA / General Accounting Office
5
Deutschland / Bundesministerium für Arbeit und Sozialordnung
4
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
4
Springer Gabler <Firma>
4
Verband der Krankenhausdirektoren Deutschlands
4
epubli GmbH
4
medhochzwei Verlag GmbH
4
Bertelsmann Stiftung
3
Center for the Study of Industrial Organisation
3
Deutsche Krankenhaus Verlagsgesellschaft mbH
3
Foundling Hospital (London, England)
3
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Published in...
All
Health care management review : HCM review
247
International journal of hospitality management
218
NBER working paper series
213
Health care management science
202
Working paper / National Bureau of Economic Research, Inc.
178
NBER Working Paper
175
Journal of health organization and management
173
Journal of health economics
172
Health economics
125
European journal of operational research : EJOR
123
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
SpringerLink / Bücher
96
The European journal of health economics : HEPAC ; health economics in prevention and care
90
International journal of contemporary hospitality management
82
Health care management science : a new journal serving the international health care management community
76
Management science : journal of the Institute for Operations Research and the Management Sciences
72
Discussion paper series / IZA
68
Inquiry : a journal of health care organization, provision and financing
68
Health affairs : at the intersection of health, health care, and policy
63
Socio-economic planning sciences : the international journal of public sector decision-making
61
Applied economics
59
Health economics review
58
Manufacturing & service operations management : M & SOM
54
Health marketing quarterly
49
International journal of production research
44
Omega : the international journal of management science
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Quality management journal : QMJ
43
The European journal of health economics
43
Tourism management : research, policies, practice
43
Journal of hospitality marketing & management
40
IZA Discussion Paper
39
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
International journal of health economics and management
35
Journal of business research : JBR
35
Ruhr economic papers
35
Europäische Hochschulschriften / 5
34
International journal of pharmaceutical and healthcare marketing : IJPHM
34
Production and operations management : an international journal of the Production and Operations Management Society
34
Computers & operations research : and their applications to problems of world concern ; an international journal
33
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Source
All
ECONIS (ZBW)
12,622
USB Cologne (EcoSocSci)
640
EconStor
111
USB Cologne (business full texts)
23
BASE
6
OLC EcoSci
5
RePEc
4
ArchiDok
1
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
6
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
9
Healthcare
performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
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