//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
USA
Großbritannien
136,442
United Kingdom
96,219
Bibliometrics
20,395
Bibliometrie
20,276
Deutschland
15,498
Customer satisfaction
15,492
Kundenzufriedenheit
13,908
Germany
13,031
Dienstleistungssektor
12,437
United States
12,300
Service industry
11,431
Theorie
8,879
Theory
8,749
Frankreich
8,663
Consumer behaviour
8,184
Service quality
7,971
Konsumentenverhalten
7,949
Dienstleistungsqualität
7,741
EU-Staaten
6,956
France
6,907
Relationship marketing
6,872
EU countries
6,844
Beziehungsmarketing
6,808
Schätzung
5,924
Estimation
5,579
Welt
4,790
World
4,716
Vergleich
4,450
Comparison
4,253
Japan
4,175
Italien
3,960
Innovation
3,957
Wirtschaftsgeschichte
3,726
Geschichte
3,469
Customer service
3,459
Italy
3,431
Industrie
3,402
Economic history
3,357
Geldpolitik
3,312
more ...
less ...
Online availability
All
Free
2,511
Undetermined
2,113
Type of publication
All
Book / Working Paper
8,281
Article
8,272
Journal
33
Other
2
Database
1
Type of publication (narrower categories)
All
Article in journal
6,633
Aufsatz in Zeitschrift
6,633
Graue Literatur
2,791
Non-commercial literature
2,791
Working Paper
2,465
Arbeitspapier
2,205
Aufsatz im Buch
1,384
Book section
1,384
Hochschulschrift
780
Collection of articles of several authors
687
Sammelwerk
687
Thesis
608
Aufsatzsammlung
359
Bibliografie enthalten
305
Bibliography included
305
Konferenzschrift
238
Case study
157
Fallstudie
157
Amtsdruckschrift
153
Government document
153
Conference proceedings
149
Collection of articles written by one author
80
Sammlung
80
research-article
75
Reprint
54
Lehrbuch
52
Textbook
50
Ratgeber
49
Advisory report
48
Gutachten
48
Bibliografie
46
Guidebook
45
Dissertation u.a. Prüfungsschriften
38
Statistik
38
Handbook
32
Handbuch
32
Systematic review
32
Übersichtsarbeit
32
Conference paper
31
Konferenzbeitrag
31
more ...
less ...
Language
All
English
14,076
German
1,932
Undetermined
260
French
204
Italian
87
Spanish
38
Dutch
18
Polish
14
Russian
14
Hungarian
10
Swedish
5
Czech
3
Norwegian
3
Finnish
2
Portuguese
2
Serbian
2
Danish
1
Romanian
1
Slovak
1
more ...
less ...
Author
All
Banks, James
54
Smith, James P.
54
Blundell, Richard W.
38
Caporale, Guglielmo Maria
31
Blanchflower, David G.
29
Gil-Alaña, Luis A.
29
Bloom, Nicholas
26
Broadberry, Stephen N.
24
Bordo, Michael D.
23
Burkhauser, Richard V.
20
Griffith, Rachel
20
Van Reenen, John
20
Nelson, Edward
19
Smeeding, Timothy M.
19
Stauss, Bernd
19
Hein, Eckhard
18
O'Rourke, Kevin Hjortshøj
18
Waldfogel, Jane
18
Bekaert, Geert
17
O'Mahony, Mary
17
Sarno, Lucio
17
Atkinson, Anthony B.
16
Azoulay, Pierre
16
Davis, E. Philip
16
Hayo, Bernd
16
Machin, Stephen
16
Sadun, Raffaella
16
Taylor, Alan M.
16
Buch, Claudia M.
15
Freeman, Richard B.
15
Hamori, Shigeyuki
15
Hoesli, Martin
15
Karanassou, Marika
15
MacDonald, Ronald
15
Mattila, Anna S.
15
Peel, David
15
Werding, Martin
15
Ark, Bart van
14
Kanas, Angelos
14
Siklos, Pierre L.
14
more ...
less ...
Institution
All
National Bureau of Economic Research
99
OECD
26
Maxwell Graduate School of Citizenship and Public Affairs
16
Edward Elgar Publishing
15
Nomos Verlagsgesellschaft
10
Centre for Economic Performance
9
Springer Fachmedien Wiesbaden
8
Economic Research Centre
7
Internationales Arbeitsamt
7
USA / General Accounting Office
7
Books on Demand GmbH <Norderstedt>
6
Institute for Fiscal Studies
6
Institute of Economic Affairs <London>
6
National Institute of Economic and Social Research
6
British-North American Committee
5
Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques <Differdingen>
5
European University Institute / Department of Economics
5
Federal Reserve Bank of St. Louis
5
Forschungsinstitut zur Zukunft der Arbeit
5
Institut für Weltwirtschaft
5
Institute of Personnel Management
5
International Energy Agency
5
Internationaler Währungsfonds / Research Department
5
London Business School
5
Organisation for Economic Co-operation and Development
5
USA / Bureau of the Census
5
University of Reading / Department of Economics
5
Centre for Economic Policy Research
4
Council on Foreign Relations
4
Europäische Kommission
4
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
4
Friedrich-Schiller-Universität Jena
4
Institut für Arbeitsmarkt- und Berufsforschung (IAB)
4
Stiftung Wissenschaft und Politik
4
USA / Office of Technology Assessment
4
University of Cambridge / Department of Applied Economics
4
University of Glasgow / Department of Economics
4
Verlag Dr. Kovač
4
Österreichisches Institut für Wirtschaftsforschung
4
American Management Association
3
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
284
Discussion paper / Centre for Economic Policy Research
126
International journal of hospitality management
103
Discussion paper series / IZA
93
NBER working paper series
92
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
84
SpringerLink / Bücher
78
Journal of international money and finance
64
Applied economics
63
LIS Working Paper Series
53
The service industries journal
49
Discussion paper
47
Journal of service research : JSR
47
The American economic review
47
Europäische Hochschulschriften / 5
46
IZA Discussion Papers
44
Economics letters
43
NBER Working Paper
43
Working paper
41
Applied financial economics
39
The review of economics and statistics
38
Journal of service management
35
The economic journal : the journal of the Royal Economic Society
35
The journal of economic history
34
Services marketing quarterly
33
International journal of contemporary hospitality management
32
The journal of finance : the journal of the American Finance Association
31
CESifo working papers
30
Journal of money, credit and banking : JMCB
30
Psychology & marketing
30
Working paper series / European Central Bank
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
LIS working paper series
29
Managing service quality : MSQ ; an international journal
29
Journal of macroeconomics
28
Journal of service research
28
Economic modelling
27
Gabler Edition Wissenschaft
27
more ...
less ...
Source
All
ECONIS (ZBW)
15,487
USB Cologne (EcoSocSci)
586
EconStor
317
Other ZBW resources
123
RePEc
67
OLC EcoSci
5
BASE
2
ArchiDok
2
more ...
less ...
Showing
1
-
10
of
16,589
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->