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Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss; Evangelopoulos, Nicholas; Prybutok, Victor R. - In: International journal of services and standards 8 (2012/13) 3, pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
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Consumers' legitimate and opportunistic product return behaviors in online shopping
Pei, Zhi; Paswan, Audhesh - In: Journal of electronic commerce research : JECR 19 (2018) 4, pp. 301-319
Persistent link: https://www.econbiz.de/10011956503
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Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
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Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman; Paswan, Audhesh - In: Journal of consumer marketing 40 (2023) 5, pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
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Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: International journal of services and standards 12 (2018) 3/4, pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
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Development of a service continance model with IT service antecedents
Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 717-724
Persistent link: https://www.econbiz.de/10010407234