Narrow search
Showing 1 - 10 of 2,581
Cover Image
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Cover Image
Mobile banking service quality and customer value co-creation intention : a moderated mediated model
Hijazi, Rawa - In: International journal of bank marketing 40 (2022) 7, pp. 1501-1525
Persistent link: https://www.econbiz.de/10013532380
Cover Image
Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
Cover Image
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
Cover Image
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph; Carlini, Joan; France, Cassandra; … - In: Journal of strategic marketing 32 (2024) 5, pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Cover Image
Cause related marketing and customer value : the role of service quality and perceived risk as mediators
Gupta, Shelleka; Sharma, Alka; Parrey, Aubid Hussain - In: Manthan : journal of commerce and management 5 (2018) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10011981381
Cover Image
Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
Cover Image
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Cover Image
Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction
Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27
The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...
Persistent link: https://www.econbiz.de/10011764027
Cover Image
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484