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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
~type_genre:"Aufsatz im Buch"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Quality management
1,628
Qualitätsmanagement
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Hospital
1,198
Krankenhaus
1,198
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990
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990
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700
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277
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231
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231
Health care
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Business process management
168
Prozessmanagement
168
Tourism industry
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Tourismuswirtschaft
136
Productivity
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Gesundheitswesen
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Innovation
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Organisatorischer Wandel
109
Organizational change
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Standardization
106
Standardisierung
105
Economic growth
103
Wirtschaftswachstum
103
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95
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40
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Bellmann, Lutz
3
Bauer, Hans H.
2
Baumol, William J.
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Bertschek, Irene
2
DeLong, James Bradford
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Hübler, Olaf
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Kaiser, Ulrich
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Staat, Matthias
2
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2
Abdul-Latif, Samshul-Amry
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Acosta-González, Eduardo
1
Adam, Richard
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Altonji, Joseph G.
1
Andersson, Fredrik
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Arasu, B. Senthil
1
Ariffin, Ahmad Azmi M.
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Arndt, Roland
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Aryanti, Shafa Kalila
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Ashworth, Paul
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Atrostic, B. K.
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Ball, Robert
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Barth, Erling
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Baumann, Julian
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Bayman, Rosemary
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Belorgey, Nicolas
1
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Bohn, Andrea
1
Boksberger, Philipp E.
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Borrás, Bernardí Cabrer
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Bouoiyour, Jamal
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Broad, Sue
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Betrieblicher Wandel und Fachkräftebedarf
2
Bildung und Beschäftigung
2
Consumer behaviour in hospitality and tourism
2
Development and underdevelopment : the political economy of global inequality
2
Entlohnung, Arbeitsorganisation und personalpolitische Regulierung : Beiträge zum 4. Köln-Bonner Kolloquium zur Personalökonomie, [27. und 28. März 2001...]
2
European regional growth : with 66 tables
2
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Innovations in certain areas of organization management and marketing
2
Krankenhausmanagement 2000
2
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Marketing efficiency in tourism : coping with volatile demand
2
Modern analysis of customer surveys : with applications using R
2
Paneluntersuchungen als Instrument zur Analyse der Bestimmungsfaktoren des Strukturwandels
2
Qualitätsmanagement im Sport : Beiträge des 5. Deutschen Sportökonomie-Kongresses [16. - 18. November 2006]
2
Strategic system assurance and business analytics
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in business cycle research : with application to the French and US economies
1
Advances in macroeconometric modeling : papers and proceedings of the 4th IWH Workshop in Macroeconometrics
1
After eastward enlargement : political economy perspectives on a new Europe
1
Agglomeration economics : [includes proceedings of the National Bureau of Economic Research conference, held in 2007]
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Apps management and e-commerce transactions in real-time
1
Bildung und Beschäftigung : Beiträge der internationalen Konferenz in Bern
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Corrupt exchanges : empirical themes in the politics and political economy of corruption
1
Cruise tourism & innovation : [improving passengers' experiences and safety ; combined proceedings of the 2nd e-Cruising Conference and the 4th International Cruise Conference ]
1
Das neue Europa : Innovation, Internet, Investition und Integration
1
Data envelopment analysis in the service sector
1
Die Anreizwirkungen betrieblicher Zusatzleistungen
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Divergences in productivity between Europe and the United States : measuring and explaining productivity gaps between developed countries
1
Dynamic optics in economics : quantitative, experimental and econometric analyses
1
E-marketing in developed and developing countries : emerging practices
1
East European transition and EU enlargement : a quantitative approach ; with 105 tables
1
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ECONIS (ZBW)
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From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
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2
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
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3
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
4
Patientenzufriedenheit und Wartezeiten
Hogan, Barbara
;
Singh, Manoj
;
Rasche, Christoph
- In:
Management der Notaufnahme : Patientenorientierung und …
,
(pp. 298-307)
.
2011
Persistent link: https://www.econbiz.de/10008825428
Saved in:
5
Apps in hospitality and tourism : conceptualization of branded apps in building traveler satisfaction and loyalty
Sajad Rezaei
;
Shahijan, Milad Kalantari
- In:
Apps management and e-commerce transactions in real-time
,
(pp. 210-235)
.
2017
Persistent link: https://www.econbiz.de/10011690502
Saved in:
6
Let me count the words : quantifying open-ended interactions with guests
Pullman, Madeleine
;
McGuire, Kelly A.
;
Cleveland, Charles
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 171-192)
.
2010
Persistent link: https://www.econbiz.de/10008666487
Saved in:
7
Waiting lines and self-service
Lambert, Carolyn U.
;
Lee, Kate Wonjae
- In:
Handbook of hospitality operations and IT
,
(pp. 91-108)
.
2008
Persistent link: https://www.econbiz.de/10003807219
Saved in:
8
Assessing the spatial and environmental characteristics of rural tourism lodging units using a geographical weighted regression model
Suárez-Vega, Rafael
;
Acosta-González, Eduardo
; …
- In:
Quantitative methods in tourism economics : [it is the …
,
(pp. 195-212)
.
2013
Persistent link: https://www.econbiz.de/10009710431
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9
Omotenashi : Japanese hospitality as the global standard
Ikeda, Nobuhiro
- In:
Management of service businesses in Japan
,
(pp. 145-154)
.
2013
Persistent link: https://www.econbiz.de/10009682260
Saved in:
10
Developing the customer experience programme at UNITE : working towards the integrated approach
Keating, Joe
;
Bayman, Rosemary
- In:
From customer retention to a holistic stakeholder …
,
(pp. 63-76)
.
2008
Persistent link: https://www.econbiz.de/10003641793
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