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A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
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Identification of customer delight for quality attributes and its applications
Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
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Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow - In: The service industries journal 31 (2011) 3/4, pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
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An analytical methodology for identifying the latent needs of customers
Yang, Ching-chow - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1332-1346
Persistent link: https://www.econbiz.de/10010208044
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
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Exploration strategies and key activities for the system of environmental management
Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194
Persistent link: https://www.econbiz.de/10009411443
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The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80
Persistent link: https://www.econbiz.de/10003733336
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A typology of customer variability and employee variability in service industries
Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839
Persistent link: https://www.econbiz.de/10011388421