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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Marketing
31,390
Absatz
4,937
Marketingmanagement
4,039
Marketing management
3,790
Business-to-business marketing
3,479
B-to-B-Marketing
3,475
Deutschland
3,291
Theorie
3,185
Theory
3,165
Customer service
3,057
Kundenservice
3,042
Consumer behaviour
2,835
Relationship marketing
2,788
Beziehungsmarketing
2,767
Konsumentenverhalten
2,710
Germany
2,599
marketing
2,593
USA
1,995
Lieferantenmanagement
1,795
Supplier relationship management
1,794
United States
1,694
Sales
1,505
Management
1,356
Customer satisfaction
1,322
Service quality
1,319
Marktforschung
1,314
Dienstleistungsqualität
1,299
Strategisches Management
1,274
Agribusiness
1,105
Brand management
1,057
Markenführung
1,048
Werbung
1,021
Electronic Commerce
996
Marketingtheorie
940
Innovation
933
Marketing theory
926
Online-Marketing
896
Internet marketing
878
Economics
845
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Undetermined
593
Free
144
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Article
1,073
Book / Working Paper
209
Journal
4
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Article in journal
1,016
Aufsatz in Zeitschrift
1,016
Aufsatz im Buch
54
Book section
54
Hochschulschrift
45
Thesis
25
Collection of articles of several authors
15
Graue Literatur
15
Non-commercial literature
15
Sammelwerk
15
Aufsatzsammlung
10
Case study
10
Fallstudie
10
Arbeitspapier
7
Ratgeber
7
Working Paper
7
Guidebook
6
Konferenzschrift
6
Conference paper
5
Konferenzbeitrag
5
Collection of articles written by one author
4
Sammlung
4
Lehrbuch
3
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2
Textbook
2
Bibliografie
1
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1
Handbuch
1
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1
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1
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1
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English
1,183
German
104
Undetermined
1
Author
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Svensson, Göran
14
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Sharma, Piyush
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Roschk, Holger
6
Shin, Hyunju
6
Stauss, Bernd
6
Söderlund, Magnus
6
Dagger, Tracey S.
5
Fuchs, Gerhard
5
Gelbrich, Katja
5
Gruber, Thorsten
5
Hinterhuber, Hans H.
5
Høgevold, Nils
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Otero-Neira, Carmen
5
Schüller, Anne M.
5
Witell, Lars
5
Baker, Melissa A.
4
Casidy, Riza
4
Edvardsson, Bo
4
Gil Saura, Irene
4
Høgevold, Nils M.
4
Kim, Namwoon
4
Medler-Liraz, Hana
4
Padin, Carmen
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Wagner, Tillmann
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bernt, Dana
3
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Institution
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
IGI Global
1
Institute of Leadership and Management <London>
1
Universität Mannheim
1
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Published in...
All
Journal of retailing and consumer services
50
The journal of services marketing
48
International journal of hospitality management
43
Journal of business research : JBR
42
Industrial marketing management : the international journal for industrial and high-tech firms
27
The journal of business & industrial marketing
26
Journal of service research
21
The service industries journal
21
Journal of service research : JSR
19
International journal of contemporary hospitality management
15
Journal of hospitality marketing & management
14
Journal of service theory and practice
13
Journal of service management
12
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
European journal of marketing : EJM
11
Journal of business-to-business marketing
10
Service business
10
The TQM journal : the international review of organizational improvement
10
Asia Pacific journal of marketing and logistics
9
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Journal of air transport management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel and tourism marketing
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
SpringerLink / Bücher
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Cogent business & management
7
European journal of marketing
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of quality and service sciences
7
The Cornell hospitality quarterly
7
International journal of production economics
6
International journal of services and operations management
6
International journal of services, economics and management
6
International journal of technology marketing : IJTMkt
6
Journal of marketing
6
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Source
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ECONIS (ZBW)
1,279
USB Cologne (EcoSocSci)
3
OLC EcoSci
2
EconStor
1
RePEc
1
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1
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
2
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
3
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
4
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
5
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
6
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Inghilleri, Leonardo
;
Solomon, Micah
-
2010
Persistent link: https://www.econbiz.de/10003865520
Saved in:
7
The discourse of "respect for customers"
Daskou, Sofia
;
Konstas, Despina D.
- In:
International journal of economics and business research
6
(
2013
)
4
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010349074
Saved in:
8
Kundenbindung als zentrale Herausforderung für das Verlagsmarketing : die Wirkung zusätzlicher Serviceleistungen auf Kundenzufriedenheit und Leserbindung am Beispiel der Hannoversc...
Wiedmann, Klaus-Peter
;
Hennigs, Jörg
;
Tilleke, Ralf
-
2004
Persistent link: https://www.econbiz.de/10002610687
Saved in:
9
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
10
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
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