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Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
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People-driven processes in customer relationship management
Shang, Shari S. C.; Lin, Shu Fang - In: The service industries journal 30 (2010) 13/14, pp. 2441-2456
Persistent link: https://www.econbiz.de/10008809578
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Reorganize for resilience : putting customers at the center of your business
Gulati, Ranjay - 2009
Persistent link: https://www.econbiz.de/10003874834
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi - In: International journal of strategic change management : IJSCM 4 (2012) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10009756682
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly; Paper, David - In: International journal of retail & distribution management 40 (2012) 11, pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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Digital innovations for customer engagement, management, and organizational improvement
Sandhu, Kamaljeet (ed.) - 2020
"This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"--
Persistent link: https://www.econbiz.de/10012394751