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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hochschule
24,220
Service quality
21,616
Dienstleistungsqualität
20,865
Higher education institution
20,094
Taiwan
14,162
Theorie
8,581
Kosten
8,391
Theory
8,303
Customer satisfaction
6,591
Skalenertrag
6,278
Returns to scale
6,213
Costs
5,934
USA
5,537
United States
5,167
Deutschland
5,116
Consumer behaviour
5,004
Konsumentenverhalten
4,926
Relationship marketing
4,186
Beziehungsmarketing
4,168
Studierende
4,060
Students
4,023
Studium
3,871
University education
3,760
Germany
3,609
Qualitätsmanagement
3,055
Quality management
3,004
China
2,889
Wirtschaftsprüfung
2,581
Financial audit
2,574
Bottleneck
2,545
Engpass
2,453
Forschungskooperation
2,268
Research collaboration
2,246
Schätzung
2,239
Estimation
2,167
Krankenhaus
2,120
Großbritannien
2,076
Hospital
2,062
University research
1,934
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Undetermined
2,971
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1,103
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5,620
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770
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5,451
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155
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Graue Literatur
73
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52
Hochschulschrift
52
Konferenzbeitrag
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50
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48
Thesis
32
Case study
27
Fallstudie
27
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16
Sammelwerk
16
Konferenzschrift
10
Aufsatzsammlung
7
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4
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4
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4
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3
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3
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2
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2
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1
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English
6,270
German
120
French
1
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1
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Han, Heesup
34
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Amin, Muslim
11
Grégoire, Yany
11
Svensson, Göran
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Casidy, Riza
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
216
International journal of hospitality management
214
Journal of business research : JBR
143
The journal of services marketing
133
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
The service industries journal
111
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
84
Services marketing quarterly
79
Tourism management : research, policies, practice
69
Journal of air transport management
66
Service business
64
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of marketing for higher education
26
Tourism management perspectives : TMP
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
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ECONIS (ZBW)
6,381
EconStor
5
OLC EcoSci
4
Showing
1
-
10
of
6,390
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date (newest first)
date (oldest first)
1
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
2
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
3
Postservice recovery customer satisfaction in Indian retail banking : scale development and validation
Mandal, Pratap Chandra
;
Bhattacharya, Sujoy
- In:
Journal of Asia Pacific business
17
(
2016
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011629705
Saved in:
4
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
5
Integrated store service quality measurement scale in omni-channel retailing
Zhang, Min
;
Li, Yiwei
;
Sun, Lin
;
Moustapha, Farouk Adewale
- In:
International journal of retail and distribution management
50
(
2022
)
7
,
pp. 839-859
Persistent link: https://www.econbiz.de/10013398130
Saved in:
6
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
7
Analyse der Konformitätskosten : dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael
- In:
Zeitschrift für Planung & Unternehmenssteuerung
18
(
2007
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10003463973
Saved in:
8
Estimation of penalty
costs
in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
9
Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
10
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
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