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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Konsumentenverhalten
79,178
Consumer behaviour
78,745
Schweiz
42,450
Messung
22,365
Switzerland
21,860
Measurement
21,662
Theorie
16,478
Theory
16,156
Deutschland
11,040
Beziehungsmarketing
9,139
Relationship marketing
9,124
Germany
8,663
USA
8,288
United States
7,717
Markenführung
7,505
Brand management
7,502
Markenimage
6,690
Brand image
6,656
Customer satisfaction
5,828
Online-Handel
5,477
Online retailing
5,463
Interview
4,976
Befragung
4,851
Dienstleistungsqualität
4,809
Service quality
4,805
Social Web
4,709
Social web
4,706
Schätzung
4,662
Online-Marketing
4,449
Internet marketing
4,421
Estimation
4,405
Markenartikel
4,295
Brand
4,279
Einzelhandel
4,261
Retail trade
4,130
Experiment
3,839
Electronic Commerce
3,753
Food consumption
3,730
Werbewirkung
3,674
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Undetermined
2,964
Free
981
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Article
5,042
Book / Working Paper
785
Journal
4
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Article in journal
4,840
Aufsatz in Zeitschrift
4,840
Aufsatz im Buch
194
Book section
194
Hochschulschrift
103
Graue Literatur
89
Non-commercial literature
89
Thesis
72
Working Paper
60
Arbeitspapier
56
Conference paper
55
Konferenzbeitrag
55
Collection of articles of several authors
21
Sammelwerk
21
Case study
20
Fallstudie
20
Aufsatzsammlung
15
Konferenzschrift
10
Ratgeber
6
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4
Sammlung
4
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3
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3
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2
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1
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1
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1
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1
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1
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1
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1
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1
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English
5,584
German
245
French
2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Homburg, Christian
15
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Ahn, Jiseon
11
Salini, Silvia
11
Wu, Luorong
11
Yi, Youjae
11
Bang, Nguyen
10
Barnes, Donald C.
10
Liu, Chih-Hsing
10
Pérez, Andrea
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ringle, Christian M.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Izogo, Ernest Emeka
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
McColl-Kennedy, Janet R.
9
Muskat, Birgit
9
Qu, Hailin
9
Rodríguez del Bosque, Ignacio A.
9
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Books on Demand GmbH <Norderstedt>
3
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachhochschule Reutlingen / European School of Business
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Hochschule Luzern / Wirtschaft
1
IGI Global
1
Institute of Leadership and Management <London>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Springer-Verlag GmbH
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
187
Journal of business research : JBR
158
The journal of services marketing
103
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
60
The service industries journal
57
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
43
Journal of service management
40
Journal of strategic marketing
40
Journal of service research : JSR
39
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
33
The TQM journal : the international review of organizational improvement
32
The international review of retail, distribution and consumer research
30
Total quality management & business excellence
30
International journal of quality and service sciences
28
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of business information systems : IJBIS
24
Journal of Islamic marketing
23
Journal of internet commerce
23
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ECONIS (ZBW)
5,823
EconStor
6
OLC EcoSci
2
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1
The effects of mere
measurement
on customer satisfaction and recommendation intention : a longitudinal analysis in the context of transactional surveys
Grigoryants, Nana
-
2023
Persistent link: https://www.econbiz.de/10014365433
Saved in:
2
Kundennutzen messbar machen und damit steuern
Klein, Jörg
- In:
Digital Controlling & Simple Finance : die Zukunft der …
,
(pp. 177-188)
.
2016
Persistent link: https://www.econbiz.de/10011544894
Saved in:
3
Adoption of interactive video in the health sector : Development of a benefit
measurement
instrument for management support
Amende, Nadine
;
Langbauer, Michael
;
Lehner, Franz
-
2015
Persistent link: https://www.econbiz.de/10011523124
Saved in:
4
You tube, I watch, We comment - more social communication on online video sites through annotating video comments
Schultes, Peter
;
Lehner, Franz
-
2014
Persistent link: https://www.econbiz.de/10011337340
Saved in:
5
Measurement
scales
Bonanomi, Andrea
;
Cantaluppi, Gabriele
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 55-70)
.
2012
Persistent link: https://www.econbiz.de/10009501804
Saved in:
6
Census and sample surveys
Nicolini, Giovanna
;
Dalla Valle, Luciana
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 37-53)
.
2012
Persistent link: https://www.econbiz.de/10009501805
Saved in:
7
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
Saved in:
8
Messung
der Kundenzufriedenheit mittels E-S-QUAL: Vergleich zweier Modellstrukturen
Dreier, Mathis
;
Scholz, Michael
-
2012
Persistent link: https://www.econbiz.de/10009541948
Saved in:
9
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
10
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
Hayes, Bob E.
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003697938
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