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Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
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Regret und Kundenloyalität : Eine kausalanalytische Untersuchung potentieller Ursachen interindividueller Unterschiede im Regret-Erleben und deren auswirkungen im Konsumkontext
Wunderle, Simone (contributor) - 2006
positiv auf die Zufriedenheit und die Loyalität ihrer Kunden einzuwirken. Vor dem Hintergrund ökonomischer und …
Persistent link: https://www.econbiz.de/10013516649
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Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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Customer perceptions of critical success factors for guest houses
Wang, Sha; Hung, Kam - In: International journal of hospitality management 48 (2015), pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
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Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853