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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Bank
65,231
Theorie
14,783
Theory
14,538
Deutschland
9,894
Relationship marketing
9,641
Beziehungsmarketing
9,613
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9,492
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8,494
Brand management
7,620
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7,580
Germany
7,041
Brand image
6,768
Markenimage
6,729
Customer satisfaction
6,055
Online-Handel
5,651
Online retailing
5,640
Kreditgeschäft
5,574
Bank lending
5,383
Indien
5,127
India
4,961
Social Web
4,936
Welt
4,935
Social web
4,934
World
4,884
Service quality
4,846
Bankenregulierung
4,836
Bank regulation
4,825
Dienstleistungsqualität
4,801
Online-Marketing
4,573
Internet marketing
4,562
EU-Staaten
4,397
Brand
4,353
Finanzsektor
4,350
Markenartikel
4,343
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4,334
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4,309
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5,779
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116
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Pérez, Andrea
10
Quach, Sara
10
Verhoef, Peter C.
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
Kim, Woo Gon
9
Muskat, Birgit
9
Paul, Justin
9
Prashar, Sanjeev
9
Qu, Hailin
9
Rodríguez del Bosque, Ignacio A.
9
Roschk, Holger
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
199
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
Cogent business & management
77
International journal of contemporary hospitality management
77
Services marketing quarterly
59
Tourism management : research, policies, practice
58
The service industries journal
56
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
The international journal of bank marketing : IJBM
46
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service management
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
28
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of Islamic marketing
27
Journal of the Academy of Marketing Science
27
International journal of business information systems : IJBIS
26
International journal of services and operations management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of hospitality and tourism insights
25
Journal of retailing
25
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ECONIS (ZBW)
5,888
EconStor
7
OLC EcoSci
2
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1
Factors influencing customer switching behavior in Islamic banks : evidence from
Kuwait
Ghamry, Sherif
;
Shamma, Hamed M.
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 688-716
Persistent link: https://www.econbiz.de/10012880214
Saved in:
2
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
3
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
4
Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
5
Passengers intentions towards self-services check-in,
Kuwait
airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
6
Using maturity models to identify quality and social factors as determinants of satisfaction and intention to adopt e-Gov in the State of
Kuwait
Abbas, Hasan A.
- In:
International journal of public sector performance …
14
(
2024
)
2
,
pp. 187-211
Persistent link: https://www.econbiz.de/10015072215
Saved in:
7
An assessment of loyalty of
bank
customers
Aggarwal, Rashmi
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
8
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
9
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
10
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
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