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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
10
Konsumentenverhalten
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Taiwan
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Tourism
9
Service quality
8
scale development
8
Dienstleistungsqualität
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Holiday behaviour
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Urlaubsverhalten
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Content analysis
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Customer satisfaction
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Hospitality industry
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Scale development
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tour leader
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Arbeitsverhalten
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Beziehungsmarketing
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Gastgewerbe
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Group package tour
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Hotel industry
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Hotellerie
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Qualitative interview
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Relationship marketing
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Work behaviour
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content analysis
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Arbeitszufriedenheit
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Emotion
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Frontline employee
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Führungsstil
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Gastronomie
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Job satisfaction
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Job standardization
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Leadership style
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Personality psychology
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Persönlichkeitspsychologie
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Restaurant industry
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Tour leader
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English
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Tsaur, Sheng-Hshiung
3
Tsaur, Sheng-hshiung
2
Chang, Kang-Tsung
1
Huang, Chung-Ching
1
Kao, Chiu-Ying
1
Luoh, Hsiang-Fei
1
Luoh, Hsiang-fei
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Syue, Shao-Syun
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Wang, Chih-hung
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Wong, Jehn-yih
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Wu, Tsung-Chiung
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Yen, Chang-hua
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International journal of hospitality management
2
International journal of services technology and management
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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Emotional labor of the tour leaders : an exploratory study
Wong, Jehn-yih
;
Wang, Chih-hung
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 249-259
Persistent link: https://www.econbiz.de/10003838238
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2
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
3
The impact of travel product transaction types on customer relational benefits
Tsaur, Sheng-hshiung
;
Yen, Chang-hua
- In:
International journal of services technology and management
15
(
2011
)
1/2
,
pp. 53-68
Persistent link: https://www.econbiz.de/10008986884
Saved in:
4
Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying
;
Tsaur, Sheng-Hshiung
;
Wu, Tsung-Chiung
- In:
International journal of hospitality management
56
(
2016
),
pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
Saved in:
5
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
6
Tourist geographic literacy and its consequences
Chang, Kang-Tsung
;
Huang, Chung-Ching
;
Tsaur, Sheng-Hshiung
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 131-140
Persistent link: https://www.econbiz.de/10011998117
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