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Kundenzufriedenheit
Consumer behaviour
82,148
Konsumentenverhalten
79,666
Theorie
11,403
Theory
11,214
Relationship marketing
9,324
Beziehungsmarketing
9,295
Brand management
7,480
Markenführung
7,438
Brand image
6,639
Markenimage
6,598
Data Mining
5,839
Data mining
5,768
Fuzzy sets
5,732
Customer satisfaction
5,677
Fuzzy-Set-Theorie
5,642
Online-Handel
5,609
Online retailing
5,598
Social Web
5,041
Social web
5,039
USA
4,985
United States
4,738
Online-Marketing
4,570
Internet marketing
4,560
Service quality
4,491
Dienstleistungsqualität
4,447
Brand
4,252
Markenartikel
4,243
Einzelhandel
4,195
Deutschland
4,184
Retail trade
4,153
Germany
3,902
Electronic Commerce
3,821
E-commerce
3,702
Werbewirkung
3,590
Verbraucherverhalten
3,573
Advertising effects
3,552
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3,394
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3,210
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3,011
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5,405
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109
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Xu, Xun
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Wei, Wei
9
Yu, Jongsik
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
322
International journal of hospitality management
187
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
41
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
32
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
Total quality management & business excellence
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of services and operations management
24
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
5,511
EconStor
5
OLC EcoSci
1
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1
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
2
Improving internet service providers competitiveness : ISP's perception regarding customer satisfaction
Shokoohyar, Sina
;
Shokouhyar, Sajjad
;
Sobhani, Anae
; …
- In:
International journal of business and systems research …
15
(
2021
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10012513963
Saved in:
3
Improving candy industry competitiveness : retailers' perception regarding customer satisfaction
Shokouhyar, Sajjad
;
Safari, Sepehr
;
Mohsenian, Fereshte
- In:
Journal of food products marketing
24
(
2018
)
6
,
pp. 761-783
Persistent link: https://www.econbiz.de/10011965072
Saved in:
4
Multi-depot vehicle routing problem based on customer satisfaction
Rajak, Sonu
;
Parthiban, P.
;
Dhanalakshmi, R.
- In:
International journal of services technology and …
26
(
2020
)
2/3
,
pp. 252-265
Persistent link: https://www.econbiz.de/10012503572
Saved in:
5
Using decision trees to analyse the customers' shopping location preferences
Ansari, Azarnoush
;
Riasi, Arash
- In:
International journal of business excellence
18
(
2019
)
2
,
pp. 174-202
Persistent link: https://www.econbiz.de/10012052265
Saved in:
6
Sampling method based on improved C4.5 decision tree and its application in prediction of telecom customer churn
Deng, Weibin
;
Deng, Linsen
;
Liu, Jin
;
Qi, Jie
- In:
International journal of information technology and …
18
(
2019
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012056968
Saved in:
7
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
8
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
9
Applying decision tree data mining for online group buying consumers' behaviour
Sheu, Jyh-jian
;
Chang, Yao-wen
;
Chu, Ko-tsung
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10003836331
Saved in:
10
Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
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