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Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon; Cai, Shaohan - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 205-223
Persistent link: https://www.econbiz.de/10003957191
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Measuring consumer perceptions of online shopping convenience
Jiang, Ling; Yang, Zhilin; Jun, Minjoon - In: Journal of service management 24 (2013) 2, pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
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An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Palacios, Sergio; Jun, Minjoon - In: International journal of electronic marketing and … 11 (2020) 1, pp. 24-49
Persistent link: https://www.econbiz.de/10012199568
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317
Persistent link: https://www.econbiz.de/10011722302