//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Coke is it : how stories in ch...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Children
18,713
Kinder
18,394
Brand management
17,639
Markenführung
17,225
Theorie
10,634
Theory
10,422
Relationship marketing
9,666
Beziehungsmarketing
9,629
Markenimage
9,129
Brand image
9,089
USA
7,556
United States
6,984
Deutschland
6,867
Markenartikel
6,290
Brand
6,266
Germany
6,147
Customer satisfaction
5,892
Perception
5,868
Online-Handel
5,623
Social Web
5,614
Online retailing
5,611
Social web
5,608
Wahrnehmung
5,339
Online-Marketing
5,244
Internet marketing
5,211
Service quality
4,564
Dienstleistungsqualität
4,509
Einzelhandel
4,428
Gesundheit
4,403
Retail trade
4,377
Health
4,326
Werbewirkung
4,182
Advertising effects
4,130
Experiment
4,030
Electronic Commerce
3,753
E-commerce
3,616
Verbraucherverhalten
3,589
more ...
less ...
Online availability
All
Undetermined
3,035
Free
965
Type of publication
All
Article
5,030
Book / Working Paper
678
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,891
Aufsatz in Zeitschrift
4,891
Aufsatz im Buch
133
Book section
133
Hochschulschrift
84
Graue Literatur
71
Non-commercial literature
71
Thesis
55
Conference paper
48
Konferenzbeitrag
48
Working Paper
45
Arbeitspapier
41
Collection of articles of several authors
13
Sammelwerk
13
Konferenzschrift
10
Aufsatzsammlung
8
Case study
6
Fallstudie
6
Ratgeber
5
Collection of articles written by one author
4
Sammlung
4
Conference proceedings
3
Guidebook
3
Reprint
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Textbook
1
more ...
less ...
Language
All
English
5,584
German
127
French
2
Author
All
Han, Heesup
55
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Yu, Jongsik
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Frank, Björn
9
Gursoy, Dogan
9
Khan, Imran
9
Kim, Woo Gon
9
Makanyeza, Charles
9
Muskat, Birgit
9
Paul, Justin
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
190
Journal of business research : JBR
156
The journal of services marketing
105
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
79
Cogent business & management
74
Services marketing quarterly
61
Tourism management : research, policies, practice
58
The service industries journal
53
Asia Pacific journal of marketing and logistics
49
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
34
The international review of retail, distribution and consumer research
30
Journal of Islamic marketing
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of air transport management
27
Marketing intelligence & planning
27
Total quality management & business excellence
27
Journal of hospitality and tourism insights
26
International journal of business information systems : IJBIS
25
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
International journal of services and operations management
24
more ...
less ...
Source
All
ECONIS (ZBW)
5,706
EconStor
5
OLC EcoSci
1
Showing
1
-
10
of
5,712
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Study on consumer
perception
& brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
2
Customer
perception
and satisfaction on M-banking
Bhaskar, P. Phani
;
Kumar, D. Prasanna
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 303-322
Persistent link: https://www.econbiz.de/10011560841
Saved in:
3
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
4
Engaging customers through brand authenticity perceptions : the moderating role of self-congruence
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of business research : JBR
138
(
2022
),
pp. 26-37
Persistent link: https://www.econbiz.de/10013197775
Saved in:
5
The impact of hotel attributes, well-being
perception
, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
6
The "right-to-refuse-service" paradox : other customers'
perception
of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
7
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer
perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
8
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
9
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
10
The antecedents of brand loyalty : a meta-analysis study
Wu, Wann-Yih
;
Anridho, Nadia
- In:
International journal of services and standards
11
(
2016
)
3
,
pp. 242-260
Persistent link: https://www.econbiz.de/10011641312
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->