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Customer experience management: a critical review of an emerging idea
Palmer, Adrian - In: The journal of services marketing 24 (2010) 2/3, pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole; Palmer, Adrian - In: The journal of services marketing 28 (2014) 6, pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
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Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole; Palmer, Adrian - In: Journal of marketing management : MM 24 (2008) 1/2, pp. 69-85
Persistent link: https://www.econbiz.de/10003677984
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian; Bejou, David - In: The journal of services marketing 30 (2016) 5, pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian; Koenig-Lewis, Nicole - In: Journal of marketing management : MM 26 (2010) 13/14, pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
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Sports events and interaction among spectators : examining antecedents of spectators' value creation
Koenig-Lewis, Nicole; Asaad, Yousra; Palmer, Adrian - In: European Sport management quarterly : ESMQ 18 (2018) 2, pp. 193-215
Persistent link: https://www.econbiz.de/10011890882
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Consumer anticipation : antecedents, processes and outcomes
Vichiengior, Tunyaporn; Ackermann, Claire-Lise; Palmer, … - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 1/2, pp. 130-159
Persistent link: https://www.econbiz.de/10012178374