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ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando - In: International journal of organizational analysis 31 (2023) 4, pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
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Environmental audits and third party certification of management practices : firms' motives, audit orientations, and satisfaction with certification
Prajogo, Daniel; Castka, Pavel; Yiu, Daphne; Yeung, … - In: International journal of auditing : IJA 20 (2016) 2, pp. 202-210
Persistent link: https://www.econbiz.de/10011532653
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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir; Dwivedi, Yogesh Kumar; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
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Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh; Maddulety, Koilakuntla - In: International journal of quality and innovation 2 (2012/14) 2, pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
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The effects of total quality management on customer service management in the Nigerian banking industry : an empirical analysis
Awolusi, Olawumi Dele - In: International journal of management and network … 3 (2013) 1, pp. 57-77
Persistent link: https://www.econbiz.de/10009788141
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.; Nwabueze, Uche - In: Verslo ir teisės aktualijos : mokslo darbai 8 (2013), pp. 153-164
Persistent link: https://www.econbiz.de/10011298236