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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,565
Konsumentenverhalten
80,443
Service quality
21,758
Dienstleistungsqualität
20,841
Theorie
14,001
Theory
13,956
Denmark
12,920
Dänemark
12,854
Financial services
12,660
Finanzdienstleistung
12,301
Relationship marketing
11,359
Beziehungsmarketing
11,268
Insurance
10,755
Versicherung
9,865
Customer satisfaction
9,522
USA
8,203
Deutschland
8,116
United States
7,910
Germany
7,804
Brand management
7,744
Markenführung
7,697
Brand image
6,844
Markenimage
6,796
Online retailing
5,938
Online-Handel
5,935
Social Web
5,241
Social web
5,241
Performance
5,092
Online-Marketing
4,661
Internet marketing
4,655
performance
4,509
Einzelhandel
4,422
Retail trade
4,404
Brand
4,366
Markenartikel
4,342
Electronic Commerce
4,323
E-commerce
4,181
India
3,915
Experiment
3,834
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Undetermined
4,377
Free
1,606
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Article
7,961
Book / Working Paper
1,176
Journal
3
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Article in journal
7,713
Aufsatz in Zeitschrift
7,713
Aufsatz im Buch
238
Book section
238
Graue Literatur
124
Non-commercial literature
124
Hochschulschrift
118
Working Paper
78
Arbeitspapier
77
Conference paper
77
Konferenzbeitrag
77
Thesis
77
Case study
31
Fallstudie
31
Collection of articles of several authors
27
Sammelwerk
27
Konferenzschrift
16
Aufsatzsammlung
14
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7
Ratgeber
7
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7
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6
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5
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3
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2
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2
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2
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2
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1
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1
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1
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1
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1
Handbuch
1
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1
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English
8,919
German
219
French
3
Italian
1
Author
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Han, Heesup
62
Mattila, Anna S.
33
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Prybutok, Victor R.
24
Söderlund, Magnus
20
Hyun, Sunghyup Sean
19
Sharma, Piyush
18
Bilgihan, Anil
17
Jang, Soocheong
17
Prayag, Girish
17
Aksoy, Lerzan
16
Balaji, M. S.
16
Gustafsson, Anders
16
McColl-Kennedy, Janet R.
15
Shahin, Arash
15
Sparks, Beverley
15
Barnes, Donald C.
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Mittal, Vikas
14
Ryu, Kisang
14
Van Vaerenbergh, Yves
14
Klaus, Philipp
13
Verhoef, Peter C.
13
Wu, Luorong
13
Amin, Muslim
12
Bang, Nguyen
12
Blut, Markus
12
Park, Jungkun
12
Rather, Raouf Ahmad
12
So, Kevin Kam Fung
12
Su, LuJun
12
Torres, Edwin N.
12
Yi, Youjae
12
Ali, Faizan
11
Casidy, Riza
11
Chua, Bee-Lia
11
Grégoire, Yany
11
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Books on Demand GmbH <Norderstedt>
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
376
International journal of hospitality management
300
Journal of business research : JBR
215
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
Journal of hospitality marketing & management
127
Journal of travel and tourism marketing
122
The service industries journal
122
International journal of contemporary hospitality management
116
Tourism management : research, policies, practice
99
Cogent business & management
92
Services marketing quarterly
90
Service business
73
Journal of air transport management
71
Asia Pacific journal of marketing and logistics
69
The TQM journal : the international review of organizational improvement
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Journal of service management
63
Journal of service research : JSR
62
International journal of quality and service sciences
61
Psychology & marketing
59
Total quality management & business excellence
58
International journal of services and operations management
57
International journal of quality & reliability management
54
Journal of strategic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
The international journal of bank marketing : IJBM
52
International journal of services, economics and management
51
International journal of productivity and quality management : IJPQM
50
International journal of electronic marketing and retailing : IJEMR
49
Managing service quality : MSQ ; an international journal
49
Tourism management perspectives : TMP
49
Journal of Asian finance, economics and business : JAFEB
47
Journal of the Academy of Marketing Science
44
International journal of services and operations management : IJSOM
42
European journal of marketing : EJM
40
International journal of business information systems : IJBIS
39
Quality management journal : QMJ
37
The international review of retail, distribution and consumer research
37
Journal of Islamic marketing
35
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ECONIS (ZBW)
9,138
EconStor
2
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1
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1
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
2
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
3
Measurement and validation of online financial service quality (OFSQ)
Roy, Sanjit
;
Balaji, M. S.
- In:
Marketing intelligence & planning
33
(
2015
)
7
,
pp. 1004-1026
Persistent link: https://www.econbiz.de/10011447928
Saved in:
4
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
5
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
6
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
7
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on
insurance
segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
8
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
9
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
10
A theoretical model to investigate customer loyalty on logistics service providers for sustainable business
performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
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