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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
18
Konsumentenverhalten
17
Greece
16
Griechenland
12
Service quality
12
Customer satisfaction
11
Quality management
11
Dienstleistungsqualität
10
Qualitätsmanagement
10
Job satisfaction
9
Arbeitszufriedenheit
8
Shipping
7
Viral marketing
7
Virales Marketing
7
Brand image
5
Holiday behaviour
5
Markenimage
5
Schifffahrt
5
Tourism industry
5
Tourism marketing
5
Tourismuswirtschaft
5
Urlaubsverhalten
5
Beziehungsmarketing
4
Crisis management
4
Einzelhandel
4
Firm performance
4
Krisenmanagement
4
Learning organization
4
Lernende Organisation
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Retail trade
4
Satisfaction
4
Tourismusmarketing
4
Unternehmenserfolg
4
shipping
4
B-to-B-Marketing
3
Brand management
3
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English
9
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Pantouvakis, Angelos
7
Bouranta, Nancy
1
Chatzipanagiotou, Kalliopi C.
1
Gounaris, Spiros
1
Kokotas, Theodosios
1
Patsiouras, Christos
1
Polemis, Dionysios
1
Renzi, Maria Francesca
1
Siomkos, George J.
1
Triantafillidou, Amalia
1
Tsafarakis, Stelios
1
Vassilikopoulou, Aikaterini
1
Vlachos, Ilias
1
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Journal of air transport management
2
European journal of marketing : EJM
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
1
The journal of consumer marketing
1
The learning organization : TLO ; the international journal of critical studies in organizational learning
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
2
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
3
Internal-market orientation : a misconceived aspect of marketing theory
Gounaris, Spiros
;
Vassilikopoulou, Aikaterini
; …
- In:
European journal of marketing : EJM
44
(
2010
)
11/12
,
pp. 1667-1699
Persistent link: https://www.econbiz.de/10008773207
Saved in:
4
Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions
Triantafillidou, Amalia
;
Siomkos, George J.
- In:
The journal of consumer marketing
31
(
2014
)
6/7
,
pp. 526-540
Persistent link: https://www.econbiz.de/10010459734
Saved in:
5
The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos
;
Bouranta, Nancy
- In:
The learning organization : TLO ; the international …
20
(
2013
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10010203330
Saved in:
6
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
7
Exploring different nationality perceptions of airport service quality
Pantouvakis, Angelos
;
Renzi, Maria Francesca
- In:
Journal of air transport management
52
(
2016
),
pp. 90-98
Persistent link: https://www.econbiz.de/10011602640
Saved in:
8
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
9
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
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