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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Taiwan
16
Consumer behaviour
11
Konsumentenverhalten
11
Service quality
9
Tourism
9
Dienstleistungsqualität
8
Holiday behaviour
8
Urlaubsverhalten
8
scale development
8
Customer satisfaction
7
Tourism industry
7
Tourismus
7
Tourismuswirtschaft
7
Arbeitszufriedenheit
6
Content analysis
6
Job satisfaction
6
Tourism employees
6
Tourismusberufe
6
Hospitality industry
5
Hotel industry
5
Hotellerie
5
Scale development
5
tour leader
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Competence
4
Emotion
4
Führungsstil
4
Gastgewerbe
4
Group package tour
4
Leadership style
4
Qualitative interview
4
Relationship marketing
4
Work behaviour
4
content analysis
4
Coping strategy
3
Coping-Strategie
3
Freizeit
3
Frontline employee
3
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7
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English
7
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Tsaur, Sheng-Hshiung
3
Tsaur, Sheng-hshiung
2
Chang, Kang-Tsung
1
Ho, Ching Hua
1
Huang, Chung-Ching
1
Kao, Chiu-Ying
1
Lin, Jo-Hui
1
Luoh, Hsiang-Fei
1
Luoh, Hsiang-fei
1
Syue, Shao-Syun
1
Wang, Chih-hung
1
Wong, Jehn-Yih
1
Wong, Jehn-yih
1
Wu, Tsung-Chiung
1
Yen, Chang-hua
1
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of services technology and management
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Emotional labor of the tour leaders : an exploratory study
Wong, Jehn-yih
;
Wang, Chih-hung
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 249-259
Persistent link: https://www.econbiz.de/10003838238
Saved in:
2
The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui
;
Wong, Jehn-Yih
;
Ho, Ching Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
Saved in:
3
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
4
The impact of travel product transaction types on customer relational benefits
Tsaur, Sheng-hshiung
;
Yen, Chang-hua
- In:
International journal of services technology and management
15
(
2011
)
1/2
,
pp. 53-68
Persistent link: https://www.econbiz.de/10008986884
Saved in:
5
Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying
;
Tsaur, Sheng-Hshiung
;
Wu, Tsung-Chiung
- In:
International journal of hospitality management
56
(
2016
),
pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
Saved in:
6
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
7
Tourist geographic literacy and its consequences
Chang, Kang-Tsung
;
Huang, Chung-Ching
;
Tsaur, Sheng-Hshiung
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 131-140
Persistent link: https://www.econbiz.de/10011998117
Saved in:
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