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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,210
Beziehungsmarketing
25,423
Value creation
14,130
Betriebliche Wertschöpfung
13,868
Consumer behaviour
9,369
Konsumentenverhalten
9,320
Customer satisfaction
5,513
Service quality
4,089
Dienstleistungsqualität
4,067
Theory
3,149
Theorie
3,144
Deutschland
3,063
Germany
3,021
Lieferantenmanagement
2,782
Supplier relationship management
2,782
Brand management
2,697
Markenführung
2,692
Globalisierung
2,292
Social Web
2,290
Social web
2,290
Globalization
2,273
Supply chain
2,085
Customer integration
2,084
Kundenintegration
2,083
Electronic Commerce
2,078
Lieferkette
2,078
Marketingmanagement
2,074
Marketing management
2,062
E-commerce
2,002
Brand image
1,943
Markenimage
1,937
Innovation
1,863
Kundenwert
1,691
Customer value
1,672
Online-Marketing
1,656
Welt
1,645
Internet marketing
1,643
World
1,643
USA
1,547
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Online availability
All
Undetermined
2,548
Free
937
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Article
4,628
Book / Working Paper
830
Journal
3
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All
Article in journal
4,362
Aufsatz in Zeitschrift
4,362
Aufsatz im Buch
257
Book section
257
Hochschulschrift
114
Graue Literatur
92
Non-commercial literature
92
Thesis
91
Arbeitspapier
59
Working Paper
59
Conference paper
43
Konferenzbeitrag
43
Case study
29
Fallstudie
29
Aufsatzsammlung
26
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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English
5,122
German
339
French
1
Italian
1
Author
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
17
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
257
Journal of business research : JBR
145
International journal of hospitality management
144
The journal of services marketing
109
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
41
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
European journal of marketing : EJM
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Tourism management perspectives : TMP
22
Journal of Asian finance, economics and business : JAFEB
21
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Source
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ECONIS (ZBW)
5,461
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1
Packaging global warming products : the CIS strategy as a driver of Gen Z's satisfaction and loyalty
Antoniades, Nicos
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 169-186
Persistent link: https://www.econbiz.de/10014364909
Saved in:
2
The influence of social marketing drives on customer satisfaction via demographic variables as moderating factors
Al-Dmour, Rand H.
;
Al-Dmour, Hani
;
Ahmadamin, Eatedalameen
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10015051111
Saved in:
3
Identifying customer needs through knowledge sharing in inter-firm relationships
Bhatti, Waheed Akbar
- In:
Journal of promotion management : JPM
24
(
2018
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10011979186
Saved in:
4
Benefit as a medium for value creation and innovation
Barnard, Brian
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 81-94
Persistent link: https://www.econbiz.de/10012217258
Saved in:
5
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
6
Examining the firm's value creation process : a managerial perspective of the firm's value offering strategy and performance
O'Cass, Aron
;
Ngo, Liem Viet
- In:
British journal of management : BJM
22
(
2011
)
4
,
pp. 646-671
Persistent link: https://www.econbiz.de/10009511986
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
9
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
10
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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