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Enhancing value co-creation behaviour in digital peer-to-peer platforms : an integrated approach

Alqayed, Yosef; Foroudi, Pantea; Kooli, Kaouther; … - In: International journal of hospitality management 102 (2022), pp. 1-19

Persistent link: https://www.econbiz.de/10013185237

Exploring CRM and SRM user satisfaction in B2B relationship management

Kooli, Kaouther; Ben Mansour, Kaouther; Cornwell, Victoria - In: Journal of customer behaviour 15 (2016) 1, pp. 81-95

Persistent link: https://www.econbiz.de/10011655460

Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction

Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...

Persistent link: https://www.econbiz.de/10012662129

The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants

Dandis, Ala' Omar; Wallace-Williams, Donna Marie; Ni, … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2028-2051

Persistent link: https://www.econbiz.de/10014380895

To have and to hold : managing channels in UK high street financial services

Farquhar, Jillian Dawes; Panther, Tracy; Wright, Len Tiu - In: Qualitative market research : an international journal 11 (2008) 4, pp. 425-438

Persistent link: https://www.econbiz.de/10003775215