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Kundenorientierte Unternehmensführung als Managementherausforderung

Greve, Goetz - In: Kundenorientierte Unternehmensführung : Konzept und …, (pp. 3-32). 2010

Persistent link: https://www.econbiz.de/10003981023

Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree); … - 2007 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003516945

How customer satisfaction affects employee satisfaction and retention in a professional services context

Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517

Persistent link: https://www.econbiz.de/10010203516

Kunden- und mitarbeiterorientierte Organisationsgestaltung industrieller Dienstleistungsunternehmen

Ziemeck, Heike Annemarie Ingeborg - 2006 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003171007

Qualitätssicherung von Dienstleistungsbegegnungen : Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens

Erbel, Christiane - 2003 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001825910

How Knowledge Management Mediates the Strategic Role of Talent Management in Enhancing Customers' Satisfaction

Al-Azzam, Zeyad Faisal - 2019

This article aims to investigate the nature and effect of talent management strategies on customer satisfaction in Jordan's banking sector, as well as the mediating effect of knowledge management in this relationship. Based on the extant literature, the author developed indicators and multi-item...

Persistent link: https://www.econbiz.de/10012889348

The contribution of client embeddedness to an employee's employment experience

Treuren, Gerrit J. M.; Halvorsen, Beni - In: International journal of manpower 37 (2016) 6, pp. 989-1003

Persistent link: https://www.econbiz.de/10011624720

Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction

Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751

Persistent link: https://www.econbiz.de/10011999803

A customer scorned : effects of employee reprimands in frontline service encounters

Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. - In: Journal of service research : JSR 21 (2018) 2, pp. 219-234

Persistent link: https://www.econbiz.de/10011855801

Reducing employee turnover intention : a customer relationship management perspective

Abdullateef, Aliyu Olayemi; Nyadzayo, Munyaradzi Wellington - In: Journal of strategic marketing 26 (2018) 3, pp. 241-257

Persistent link: https://www.econbiz.de/10011894567

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