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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
USA
330,273
United States
291,692
Theorie
46,419
Theory
45,723
Service quality
21,663
Dienstleistungsqualität
20,912
Schätzung
17,598
Estimation
16,767
Deutschland
13,598
Großbritannien
11,784
Germany
11,450
Product quality
10,797
Produktqualität
10,775
Consumer behaviour
10,687
Konsumentenverhalten
10,669
EU-Staaten
10,246
United Kingdom
10,159
Japan
10,034
EU countries
9,818
Vereinigte Staaten
8,594
Geldpolitik
8,533
Welt
8,280
Monetary policy
8,140
World
8,047
Vergleich
7,633
Börsenkurs
7,406
Share price
7,272
Comparison
7,262
Kanada
7,248
Customer satisfaction
7,052
Wirkungsanalyse
6,910
Canada
6,735
Impact assessment
6,716
Reputation
6,060
Konjunktur
6,036
Business cycle
5,727
China
5,625
Produktivität
5,603
Wirtschaftswachstum
5,539
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Undetermined
3,054
Free
1,136
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Article
5,997
Book / Working Paper
853
Journal
2
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5,782
Aufsatz in Zeitschrift
5,782
Aufsatz im Buch
198
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198
Graue Literatur
102
Non-commercial literature
102
Hochschulschrift
79
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68
Arbeitspapier
66
Conference paper
55
Konferenzbeitrag
55
Thesis
50
Case study
37
Fallstudie
37
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
12
Aufsatzsammlung
11
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8
Sammlung
8
Guidebook
6
Ratgeber
6
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5
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3
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3
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3
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3
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2
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2
Umfrage
2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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English
6,669
German
185
French
1
Italian
1
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Han, Heesup
39
Mattila, Anna S.
25
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
19
Usman, Osly
19
Roschk, Holger
17
Wong, IpKin Anthony
17
Jang, Soocheong
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Grégoire, Yany
13
Gustafsson, Anders
13
Ringle, Christian M.
13
Su, LuJun
13
Bilgihan, Anil
12
Hyun, Sunghyup Sean
12
Ryu, Kisang
12
Sparks, Beverley
12
Van Vaerenbergh, Yves
12
Gelbrich, Katja
11
Guchait, Priyanko
11
Hsu, Maxwell K.
11
Vázquez Casielles, Rodolfo
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Gursoy, Dogan
10
Hammerschmidt, Maik
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sreejesh, S.
10
Torres, Edwin N.
10
Aksoy, Lerzan
9
Collier, Joel E.
9
Gong, Taeshik
9
Grewal, Dhruv
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
RWTH Aachen
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
Universität Mannheim
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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International journal of hospitality management
239
Journal of retailing and consumer services
225
Journal of business research : JBR
159
The journal of services marketing
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
131
The service industries journal
109
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
86
Services marketing quarterly
85
Journal of air transport management
69
The TQM journal : the international review of organizational improvement
66
Tourism management : research, policies, practice
66
Service business
64
Journal of service research : JSR
60
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Journal of service management
50
Asia Pacific journal of marketing and logistics
49
International journal of services, economics and management
47
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
33
Journal of strategic marketing
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of service research
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality and tourism insights
28
European journal of marketing : EJM
26
International journal of business information systems : IJBIS
26
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ECONIS (ZBW)
6,842
EconStor
5
OLC EcoSci
5
Showing
1
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10
of
6,852
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date (newest first)
date (oldest first)
1
Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits
Lee, Jin-soon
;
Pan, Steve
;
Tsai, Henry
- In:
International journal of hospitality management
32
(
2013
),
pp. 80-90
Persistent link: https://www.econbiz.de/10009717667
Saved in:
2
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
3
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
4
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
5
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
6
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
7
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
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