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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
21,801
Gesundheitswesen
21,439
Dienstleistungsqualität
21,048
Simulation
20,453
Health care system
18,862
Theorie
11,140
Theory
10,912
Health care
7,794
Gesundheitsversorgung
7,745
Customer satisfaction
6,511
Agent-based modeling
5,395
Agentenbasierte Modellierung
5,334
Consumer behaviour
4,986
Konsumentenverhalten
4,949
Deutschland
4,465
USA
4,282
Relationship marketing
4,106
Beziehungsmarketing
4,094
United States
3,997
Gesundheitspolitik
3,934
Germany
3,844
Krankenhaus
3,592
Health policy
3,578
Hospital
3,470
Qualitätsmanagement
3,003
Quality management
2,924
simulation
2,562
Wirtschaftsprüfung
2,522
Financial audit
2,516
Gesundheitskosten
2,143
Health care costs
2,099
Wirkungsanalyse
1,922
Großbritannien
1,907
Impact assessment
1,872
Welt
1,790
United Kingdom
1,779
World
1,744
Gesundheit
1,634
Health
1,619
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Online availability
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Undetermined
2,986
Free
1,098
Type of publication
All
Article
5,564
Book / Working Paper
764
Type of publication (narrower categories)
All
Article in journal
5,398
Aufsatz in Zeitschrift
5,398
Aufsatz im Buch
153
Book section
153
Graue Literatur
72
Non-commercial literature
72
Hochschulschrift
54
Conference paper
51
Konferenzbeitrag
51
Working Paper
49
Arbeitspapier
47
Thesis
33
Case study
24
Fallstudie
24
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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Language
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English
6,205
German
123
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
227
Journal of retailing and consumer services
218
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
59
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Journal of hospitality and tourism insights
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Tourism management perspectives : TMP
25
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Source
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ECONIS (ZBW)
6,320
EconStor
5
OLC EcoSci
3
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1
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10
of
6,328
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date (oldest first)
1
System dynamics model for service quality improvement : a case study of Surakarta tourism, Indonesia
Novani, Santi
;
Mayangsari, Lidia
;
Prihadi, Nurtami
; …
- In:
International journal of business and systems research
13
(
2019
)
4
,
pp. 468-493
Persistent link: https://www.econbiz.de/10012145776
Saved in:
2
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
3
Coordinated scheduling for a multi-server network in outpatient pre-operative care
Wang, Dongyang
;
Morrice, Douglas J.
;
Muthuraman, Kumar
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
3
,
pp. 458-479
Persistent link: https://www.econbiz.de/10011970028
Saved in:
4
Improving consumer performance and perceived service quality in a new type of commercial environment in 3D, thanks to embodied virtual sales agents
Slim, Ben Mimoun Mohamed
;
Garnier, Marion
;
Poncin, Ingrid
- In:
E-marketing in developed and developing countries : …
,
(pp. 233-245)
.
2013
Persistent link: https://www.econbiz.de/10009775757
Saved in:
5
Pooling agents for customer-intensive services
Wang, Zhongbin
;
Yang, Luyi
;
Cui, Shiliang
;
Ülkü, Sezer
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
Saved in:
6
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
7
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
8
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
9
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
10
The assessment of the domestic and foreign medical services and the intents to participate in medical tourism
Boguszewicz-Kreft, Monika
;
Springer, Agnieszka
; …
- In:
European research studies
24
(
2021
)
4B
,
pp. 824-837
Persistent link: https://www.econbiz.de/10012806225
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