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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Einzelhandel
17,786
Retail trade
15,184
Theorie
11,994
Theory
11,715
Relationship marketing
9,810
Beziehungsmarketing
9,765
Soziale Beziehungen
8,658
Social relations
8,379
Brand management
7,806
Markenführung
7,758
Brand image
6,773
Markenimage
6,737
Online-Handel
6,214
Online retailing
6,199
USA
6,199
Deutschland
6,040
Customer satisfaction
5,947
United States
5,811
Social Web
5,280
Social web
5,277
Germany
5,041
Online-Marketing
4,698
Internet marketing
4,684
Service quality
4,623
Dienstleistungsqualität
4,564
Markenartikel
4,447
Brand
4,444
Experiment
4,325
Electronic Commerce
4,303
E-commerce
4,134
Werbewirkung
3,670
Advertising effects
3,631
Verbraucherverhalten
3,594
Emotion
3,505
Pricing strategy
3,405
Preismanagement
3,399
Advertising
3,136
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Online availability
All
Undetermined
3,050
Free
981
Type of publication
All
Article
5,048
Book / Working Paper
710
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,909
Aufsatz in Zeitschrift
4,909
Aufsatz im Buch
134
Book section
134
Hochschulschrift
91
Graue Literatur
77
Non-commercial literature
77
Thesis
60
Conference paper
50
Konferenzbeitrag
50
Working Paper
49
Arbeitspapier
45
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
9
Case study
7
Fallstudie
7
Ratgeber
5
Collection of articles written by one author
4
Lehrbuch
4
Sammlung
4
Textbook
4
Conference proceedings
3
Guidebook
3
Fallstudiensammlung
2
Article
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Reprint
1
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Language
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English
5,609
German
150
French
2
Undetermined
1
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Gil Saura, Irene
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Aksoy, Lerzan
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Institution
All
Springer Fachmedien Wiesbaden
5
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Published in...
All
Journal of retailing and consumer services
331
International journal of hospitality management
191
Journal of business research : JBR
159
The journal of services marketing
104
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
58
Psychology & marketing
53
The service industries journal
53
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
43
Journal of service management
43
Service business
43
Journal of service research : JSR
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
34
International journal of retail & distribution management
30
Journal of retailing
30
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
International journal of services and operations management
23
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Source
All
ECONIS (ZBW)
5,751
EconStor
7
USB Cologne (EcoSocSci)
2
OLC EcoSci
1
RePEc
1
Showing
1
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10
of
5,762
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date (oldest first)
1
Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj
;
Sharma, R. D.
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
Comparing perceived insecurity among
customers
and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
4
Wirkungsmechanismen des Kundenverhaltens auf die Kundenzufriedenheit : eine dyadische Untersuchung der Mitarbeiter-
Kunden
-Interaktion
Ouadoudi, Youssef el
-
2013
Persistent link: https://www.econbiz.de/10010204367
Saved in:
5
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
Saved in:
6
Regret und Kundenloyalität : Eine kausalanalytische Untersuchung potentieller Ursachen interindividueller Unterschiede im Regret-Erleben und deren auswirkungen im Konsumkontext
Wunderle, Simone
(
contributor
)
-
2006
positiv auf die Zufriedenheit und die Loyalität ihrer
Kunden
einzuwirken. Vor dem Hintergrund ökonomischer und …
Persistent link: https://www.econbiz.de/10013516649
Saved in:
7
Regret und Kundenloyalität : eine kausalanalytische Untersuchung potenzieller Ursachen interindividueller Unterschiede im Regret-Erleben und deren Auswirkungen im Konsumkontext
Wunderle, Simone
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003389029
Saved in:
8
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
9
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
10
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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