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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
44
Dienstleistungsqualität
42
Consumer behaviour
29
Customer satisfaction
28
Konsumentenverhalten
27
Theorie
25
Theory
20
China
15
Quality management
15
Qualitätsmanagement
15
Kartell
14
United States
13
Beziehungsmarketing
12
Relationship marketing
12
Cartel
11
USA
11
Online retailing
10
Online-Handel
10
EU-Staaten
9
Wettbewerbspolitik
9
Antitrust law
8
Dividend
8
Dividende
8
Fast-food industry
8
Hospital
8
Kartellrecht
8
Krankenhaus
8
Schnellgastronomie
8
Schätzung
8
Competition policy
7
EU countries
7
Innovation adoption
7
Innovationsakzeptanz
7
PLS-SEM
7
Product quality
7
Produktqualität
7
Straffreiheit
7
Dauer
6
Exemption from punishment
6
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Article
26
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26
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English
26
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Prybutok, Victor R.
24
Qin, Hong
9
Boakye, Kwabena G.
6
Prybutok, Gayle
6
Blankson, Charles
5
Harun, Ahasan
4
Wen, Chao
3
Boonme, Kittipong
2
Fang, Jiaming
2
George, Benjamin
2
Peak, Daniel A.
2
Prybutok, Victor
2
Randall, Wesley S.
2
Senn, William D.
2
David, Alsius
1
Gravier, Michael J.
1
Jones, Mary C.
1
Kwon, Junhyuk
1
Landrum, Hollis
1
Liu, Xiaotong
1
McGinnis, Thomas C.
1
Natesan, Prathiba
1
Ofori, Kwame Simpe
1
Paswan, Audhesh K.
1
Rokonuzzaman, Md
1
Rokonuzzaman, Md.
1
Sidorova, Anna
1
Visinescu, Lucian L.
1
Zhang, Xiaoni
1
Zhao, Qilan
1
Zhou, Jun
1
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Quality management journal : QMJ
10
Journal of retailing and consumer services
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
Health marketing quarterly
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
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ECONIS (ZBW)
26
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1
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
3
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
4
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
5
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
6
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
9
The moderating effect of gender in urgent care service satisfaction
Qin, Hong
;
Boonme, Kittipong
;
George, Benjamin
; …
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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