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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Salespeople
28
Verkaufspersonal
28
Theorie
20
Theory
19
Relationship marketing
14
Beziehungsmarketing
13
Customer satisfaction
11
Stress
10
Einkommensverteilung
9
Income distribution
9
Selling
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Consumer behaviour
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Konsumentenverhalten
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Unemployment insurance
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Verkauf
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Arbeitszufriedenheit
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Business ethics
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Clubtheorie
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Dienstleistungsqualität
7
Job satisfaction
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Service quality
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Sozialer Status
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Unternehmensethik
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Arbeitsleistung
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Club theory
6
Economic growth
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Job performance
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Social status
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Wirtschaftswachstum
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Arbeitsverhalten
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Führungsstil
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Informal economy
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Informelle Wirtschaft
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Jaramillo, Fernando
6
Briggs, Elten
5
Itani, Omar S.
3
Agnihotri, Raj
2
Daugherty, Patricia J.
2
Landry, Timothy D.
2
Carrillat, François A.
1
Deretti, Sandro
1
Gabler, Colin B.
1
Goad, Emily A.
1
Johnson, Jeff S.
1
Kato, Heitor T.
1
Krush, Michael T.
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Mulki, Jay P.
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Noboa, Fabrizio
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Journal of business research : JBR
2
The journal of personal selling & sales management : JPSSM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing theory and practice
1
Journal of personal selling & sales management : JPSSM
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Journal of retailing and consumer services
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The journal of business & industrial marketing
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ECONIS (ZBW)
10
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1
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
2
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
3
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
4
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
5
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
6
Examining the impact of service quality : a meta-analysis of empirical evidence
Carrillat, François A.
;
Jaramillo, Fernando
;
Mulki, Jay P.
- In:
Journal of marketing theory and practice
17
(
2009
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003827786
Saved in:
7
Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict
Agnihotri, Raj
;
Gabler, Colin B.
;
Itani, Omar S.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10011690128
Saved in:
8
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
9
Meta-analyses in sales research
Johnson, Jeff S.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
Saved in:
10
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
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