Narrow search
Showing 1 - 6 of 6
Cover Image
Service responses to emotional states of business customers
Wang, Yi-chieh; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Cover Image
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Cover Image
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun; Wang, Yi-Chieh; Tai, Yang-Fei - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Cover Image
Effective training methods for fostering exceptional service employees
Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 469-488
Persistent link: https://www.econbiz.de/10012131623
Cover Image
Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
Cover Image
Consumer perception of healthfulness and appraisal of health-promoting tourist destinations
Chang, Lizone; Beise-Zee, Rian; Peters, Mike - In: Tourism review : the official journal of the AIEST 68 (2013) 1, pp. 34-47
Persistent link: https://www.econbiz.de/10009738859